Outreach Case Worker

**Outreach Case Worker - Housing First - Belfast**

Permanent, Full Time role available

Part Time - 35 or 39 hours per week, £ 30,628 per annum
This role is rota based, including mornings, evenings and weekends. Some hybrid working can be considered.

**Permanent**

All roles are rota based, including mornings, evenings and weekends. Some hybrid working can be considered.

**Your new role**
You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively form strong relationships and gain service users' trust, striving to provide the best possible service levels at all times.

**Service user focus**
- To provide service user support in a person lead manner, which is both professional and respectful.
- Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks.
- In partnership with service users, to assess their needs and develop support plans, which are flexible and respond to the changing needs of the service users.
- To work with service users and relevant external agencies in order to deliver meaningful and effective key working
- To support service users to integrate with their communities in line with good neighbourhood principals.
- To advocate on behalf of service users to achieve the best outcomes for them.
- Provide outreach work within the community based on service delivery needs

**Health & Safety**
- To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
- To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.
- To ensure completion of all relevant wellbeing and health and safety checks

**Administration & Record Keeping**
- Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.
- To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

**Other duties**
- To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
- To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

**Employee Benefits**
- Enhanced Annual Leave - 35 days per year, increasing as your length of service increases
- Paid Sick Leave
- Company maternity & paternity pay
- Contributory Pension scheme
- Health Cash Back & Rewards Plan
- Christmas Savers club
- Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

**Location**
Housing First, Nelson Street, Belfast, BT15 1BH

**Essential Criteria**
- A formal Level 3 qualification in a social care field, e.g. diploma in health and social care or equivalent and at least 2 years paid relevant work experience

OR
- At least 3 years paid relevant work experience and 3 formal qualifications at Level 2 to include Math and English, e.g. GCSE’s or NVQ

AND
- Ability to work on a rota basis
- Essential: a full driving license and full access to a car insured for business purposes.