Customer Retention Upsell Specialist

2 weeks ago

Bristol, United Kingdom Rewire Security Full time

Rewire Security is a dynamic and innovative company located in Bristol, United Kingdom. We specialize in providing cutting-edge GPS tracking and fleet management solutions. Our GPS Live tracking service offers real-time location monitoring, route optimization, and vehicle security features. With a commitment to delivering exceptional value to our customers, we are expanding our team and looking for a Customer Retention and Upsell Specialist to join us.

If you are a motivated and customer-focused individual with a passion for sales and customer retention, and you're looking to join a forward-thinking company in the GPS tracking and fleet management industry, we encourage you to apply. Rewire Security offers a competitive salary, uncapped commission potential, and opportunities for career growth in a dynamic and supportive work environment.

**Key Responsibilities**:

- Customer Retention: Contact existing customers to renew their subscriptions for our GPS Live tracking service.
- Upselling: Identify opportunities to upsell additional products and services, including SaaS software solutions and dashcams, to both B2B clients and B2C customers.
- Customer Engagement: Build and maintain strong customer relationships through effective communication and exceptional customer service.
- Sales Targets: Achieve and exceed sales targets while maintaining a high level of customer satisfaction.
- Database Management: Maintain accurate records of customer interactions and sales activities in our CRM system.
- Market Knowledge: Stay informed about industry trends, competitor offerings, and product knowledge to effectively present and upsell our solutions.

**Skills required**:

- Previous experience in sales and customer service is essential.
- Strong communication and interpersonal skills.
- Proven track record of meeting or exceeding sales targets.
- Self-motivated, target-driven, and results-oriented.
- Ability to work independently and as part of a team.
- Excellent organizational skills and attention to detail.
- Comfortable making outbound sales calls.
- Knowledge of GPS tracking technology and fleet management solutions is a plus.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Bristol, BS4 4EU (required)

Ability to Relocate:

- Bristol, BS4 4EU: Relocate before starting work (required)

Work Location: In person

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