Project Administrator

3 days ago


Wisbech, United Kingdom Floorspan Contracts Full time

Floorspan Contracts is a specialist designer, manufacturer and installer of pre-cast concrete flooring components, rated amongst the largest in the UK.

Due to ongoing expansion, we require an experienced **Projects Administrator **to join our passionate, dynamic team in Wisbech.

**Your role will be to**:

- Provide excellent customer service both face to face and over the phone.
- Build and maintain relationships with customers.
- Be the point of contact for all enquiries both internally and externally regarding projects received by Floorspan.
- Be the link between customers and Floorspan with all queries related to quotes, orders, installations and transportation.
- Process all project enquiries received, produce quotes and process Orders.
- Work with all departments at Floorspan to resolve Customer issues in relation to their quotes, orders, installations and transportation.
- Deal with all Customer complaints received, escalating where appropriate.
- Develop good working relationships with all departments in Floorspan.

**Key Skills and Attributes**:
× A calm and friendly manner

× Attention to detail.

× A strong commercial awareness

× High level of IT Literacy including Microsoft Office Packages

× Excellent Communication & Customer Service Skills

× Ability to work as part of a team.

× Good Planning & Organising skills

× Problem solving skills.

× Numeracy skills.

× Previous experience in and administration/customer service role

**The Package**:

- The salary will be competitive and commensurate with qualifications and experience.
- 30 days holiday per year including Bank Holidays
- 45 hours per week
- Contributory Pension Scheme
- Wellbeing Initiatives

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,078.00 per year

**Benefits**:

- Company pension
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

COVID-19 considerations:
Procedures are in place looking after all staff Health and Wellbeing in the workplace.

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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