Supervisor

6 days ago

Luton, United Kingdom Gravity Active Entertainment Full time

**We are Gravity, energise your career with us**

We are Gravity, we are the UK’s biggest name in active entertainment. With Gravity Having Fun Matters Fun is our key word, and our sites are built for fun for all the family

We are now looking for a Supervisor for our Gravity Active site in Luton. The site is predominantly a Trampoline Park with other activities such Children's parties, inflatables, Ninja course, soft play, Wipeout and more, and of course a Café selling lovely snacks and hot and cold drinks.

As a supervisor, you will be assisting the General Manager in the day to day running of the site. Making sure our standards are met, all health and safety is adhered to, that we have staff scheduled for our busy and quiet times and that we are profitable.

**What you’ll be doing**

You will be working a minimum of 20 hours per week, mainly working at our peak periods on evenings and weekends (you will have scheduled weekends off), plus shifts during the week.
- You will be trained in all aspects of the business from the parties and café to cash office and activities.
- Maintaining the different activity sections on the park and reporting any faults to a senior member of the management team.
- Acting as the Manager on Duty as required by the business; where you will be directly responsible for operation on a day-to-day basis, ensuring the financial performance and operational standards are monitored, and target performance is maintained.
- Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
- Effectively communicating to other members of staff what is expected of them in each station within the site.
- Delegating tasks to other members of staff to ensure the park is always clean and to ensure that all tasks are completed for each shift.

**Your background and skills**

We are open to different skills set for this role, but you must have supervisory experience in a customer facing role. You may come from a F&B or retail environment, perhaps you have worked in Leisure centres or Health clubs. We are happy to consider people from associated industries, but you must have the skills needed to make this role your own.

**What’s in it for you?**
- Career development through our training academy
- Hourly rate of £11.75
- Career development potential - we love to promote and develop from within
- Discounted rates for Gravity sites and products.
- Employee Assistance Program
- Contributary health insurance
- Subsidised food and drink on sites
- The opportunity to grow your career through training and development.

**And best of all you will be joining a fun team, with a great company culture #wearegravity**

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