Tenancy Support Worker

2 weeks ago

Swansea, United Kingdom TristoneNash Ltd Full time

TristoneNash are pleased to be supporting a leading Mental Health Charity based in South Wales, to appoint a Case Worker for a full-time, ongoing temporary contract to cover their Swansea services.

The post holder will be primarily working with tenants across the social housing sector, providing support to people in their own homes helping them maintain their individual health and wellbeing with the aim of preventing their tenancy being put at risk.

You will work to ensure that any potential housing crises are averted, through ensuring that benefits are in place, or that rent arrears, or tenancy issues are being positively managed.

**Responsibilities**:

- To lead on assessment of needs of individuals referred to the project, obtaining additional information, as necessary.
- To provide a range of social, emotional, and practical support as outlined in support plans
- To support service users to sustain their tenancies and maximise their independence.
- To support service users to maximise their finances, manage their budget and make informed choices
- To effectively manage and maintain a case load to ensure that an effective service is delivered to service users
- To work with the service users to draw up support plans to meet identified needs, and ensure support is delivered in line with the support plan.
- To support service users in moving towards independent living in a recovery orientated way
- To report concerns of tenancy issues / breaches to the Senior Caseworker in line with the Housing Management Agreement
- To review progress and relevance of risk assessments and support plans and update accordingly to ensure that risk is managed effectively, monitored on a regular basis.
- To encourage service users to provide their views on the service, e.g. through feedback surveys
- To liaise with other agencies with and on behalf of service users as part of planned support, to include participation in joint meetings and case reviews, ensuring collaboration and effective support planning
- To support service users to access information and advice in order that they are able to make informed choices in matters that affect them, to promote their independence

**Experience Required**:

- Knowledge of trauma-informed practice, attachment theory and relationship-based approaches.
- Experience of working within the mental health sector and/or supporting people experiencing emotional distress.
- Experience of involving people accessing services in the design and development of the services they used with a strong focus on listening to people with lived experiences.
- Excellent communication skills
- Understanding of safeguarding for adults.
- Self-awareness and willingness to engage in reflective practice and ongoing personal development.

The postholder will have a full clean diving licence and access to a car.

TristoneNash are acting as an Employment Business on behalf of our client.

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