Hotel Receptionist

1 week ago

Kingston upon Hull, United Kingdom Holiday Inn Full time

**About us**

Holiday Inn Hull Marina

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 34 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.
- _YOU_*
On a scale of one to ten, how warm are your welcomes & goodbyes?

When it comes to customer service will you go to infinity and beyond?

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome

At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one

As a receptionist, you’ll be the face of the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you

**_THE ROLE_**

As ‘Receptionist’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

WHAT’S IN A DAY’S WORK?
- Top quality Customer service
- Working as part of a great team
- First point of contact for our guests
- Checking guest in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upselling and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you
- _BENEFITS PACKAGE_*
- Award winning employer
- Competitive Salary
- Team member benefit programme
- 50% F&B Discount at any UK Valor hotel
- Many team member celebration events throughout the year
- Incremental holiday allowance based on service
- Healthcare options
Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £19,136.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Referral programme
Schedule:

- 8 hour shift
COVID-19 considerations:
We are following and implementing all Government guidelines to keep our team and hotel safe.

**Experience**:

- Administrative experience: 1 year (preferred)

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