Hotel Receptionist

14 hours ago

StratforduponAvon, United Kingdom Welcombe Hotel Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and efficiently
- Maintain guest records and update reservation system
- Assist with administrative tasks such as filing, data entry, and report generation

**Experience**:

- Previous experience in a similar role preferred
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are a plus
- Strong phone etiquette and customer service skills
- Knowledge of hotel operations and hospitality industry

As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to creating a positive experience for our guests. If you are passionate about providing exceptional guest services in a hotel setting, we would love to hear from you.

**Salary**: £11.44-£11.45 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to Commute:

- Stratford-Upon-Avon (required)

Ability to Relocate:

- Stratford-Upon-Avon: Relocate before starting work (required)

Work Location: In person

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