Key Worker

2 weeks ago

Airdrie, United Kingdom Employability Full time

Introduction: Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary:
Essential Job Duties:
2. Responsible for the accurate sign posting of participants to specialist support provided by the community partnership network.

3. Responsible for participants being provided with motivational support, manage the participant experience, inspire and gain their commitment to overcoming barriers through successful delivery of development plans at all stages of the participant journey through to sustained employment.

4. Responsible for contract compliance by accurate data entry, completion of contractual and internal documentation and / or provider guidance.

5. Responsible for the effective use of appropriate resources to ensure commerciality and value for money.

6. Work with employers to provide workplace adjustments and build employer capability and capacity to support customers.

7. Maximise programme outcomes by meeting and exceeding targets relevant to the focus of the role.

Education and Experience Requirements:
ESSENTIAL
- Good communication skills, demonstrating experience in listening, questioning and building relationships
- Customer focused with a strong commitment to customer care
- A strong team player with a positive and flexible approach to work and colleagues
- Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any limiting beliefs held by participants
- Demonstrable ability to plan and organise workload to meet required targets and deadlines
- Excellent working knowledge of participant barriers, products and interventions available to them locally and funding streams
- Strong analysis skills including ability to assess and analyse issues/barriers and devise personalised action plans to move clients towards/into employment
- Attention to detail and right first time data entry
- Level 3 Diploma in Employability Services Sector (ESS) (must be achieved within twelve months of appointment).

DESIRABLE
- Prior experience of working in a similar role in the Welfare to Work sector
- Previous experience of working with remote teams
- Member of the Institute of Employability Professionals.

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