B2/heo Content Designer

**Details**:
**Reference number**:

- 407976

**Salary**:

- £31,726
- £31,726 (National)
£34,903 (London - only open to existing employees of the Insolvency Service)
Please note that negotiations for the Insolvency Service 2024 Pay Award are still ongoing. We will update this information in future adverts once the pay award is finalised.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Higher Executive Officer
- B2

**Contract type**:

- Permanent

**Business area**:

- Insolvency - Chief Executives Division

**Type of role**:

- Digital
Operational Delivery

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Birmingham, Cardiff, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham (Stratford and Croydon only open to existing employees of the Insolvency Service)

**About the job**:
**Job summary**:
This role currently sits within the Chief Executive Directorate as part of the User Design team. You'll be working alongside a multi-discipline team of content designers, user researchers and customer insight specialists, creating user-centred services and setting the standards and direction needed to improve customer experience.

We are looking for a content designer to join our User Design team. Working alongside the rest of the team, you will provide content design expertise on all digital services, guidance and letters where content design is a key part of the scope, using a variety of user experience design techniques and methodologies. Alongside this, you will hold responsibility for content quality and mentor content colleagues.

We are a small team that works closely and collaboratively. You'll be supported by the team and encouraged to suggest improvements, make changes and figure things out together.

You'll have the opportunity to work across different services and different types of content, working with teams across the Insolvency Service.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career

**Job description**:
As Content Designer, you will work within the User Design team to lead on major pieces of content work. This is an exciting role within our Chief Executive Division to drive improvement across the Insolvency Service.

You'll work on a mix of letters, GOV.UK content and digital service. You'll be responsible for writing high-profile advice, as well as working on new functionality and improvements to user experience across our services. You'll lead complex projects and manage senior stakeholders. You'll support and train other Content Designers.

**Responsibilities**:
As a Content Designer, you will:

- Ensure content meets user needs and allows users to complete essential tasks.
- Create, update and review content for end-to-end user journeys.
- Write letters, GOV.UK guidance, and content for new and existing digital services.
- Ensure content is in the right format and shown to users in the right place.
- Use evidence, research and data to make the right content decisions.
- Work in a multidisciplinary team across digital and non-digital channels.
- Contribute to and use style guides and design patterns to produce consistent content.
- Influence stakeholders and manage relationships effectively to influence decisions, deal with challenging situations and remove blockers.
- Collaborate with user researchers and the wider User Design team to advocate effectively for users.
- Have a deep understanding of end-to-end journeys and how content is affected within these journeys and identify where journey fixes or content improvements need to be made.
- Mentor more junior content designers, helping them learn more about content design and gain new skills.

**Person specification**:

- Experience of working in multidisciplinary teams
- Experience of driving content design practices, tools and techniques
- Experience in creating digital and non-digital content as part of an internal or external customer-facing service, including continuous improvement
- Experience of working with stakeholders to communicate what you can and can’t deliver
- A good understanding of user ce