Customer Service Advisors

16 hours ago

York, United Kingdom Gear4Music Full time

**Who we are**

Launched in 2003, we’re a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment.

We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service.

As we continue to strengthen our Customer Service teams, we are looking for a UK & Scandinavian/German Customer Services Support Advisor to help us achieve this goal. This is a wonderful opportunity for a stimulating career within the music products and/or audio-visual industry depending on your passion.

**Who you are**

Our ideal applicant will be able to communicate well with both our English and non-English speaking customers. We have customers across Europe who we want to provide a first-class service to, so if you have good written and verbal communication skills in any of the following languages; along with a good command of the English language, we would love to speak to you.

Norwegian, German, Swedish, Danish (C1/C2 level)

Ideally you will also be passionate about music and/or audio-visual products. Whether you are a DJ, play in a brass band, drum in a marching band, or love researching the latest home cinema or Wi-Fi tech on the market we can use your knowledge.

**What you will do**

**Your day to day will be**
- Providing customers with friendly and professional advice on a wide range of musical instruments and related products and/ or audio visual & equipment
- Resolving challenging customer enquiries and escalating where appropriate
- Becoming a valued member of our specialist Customer Service team

**What your skill set may look like**
- Excellent written and verbal communication skills
- Multilingual - excellent written and verbal communication skills in English and Norwegian/German/Swedish/Danish (C1/C2 level)
- Confidence and an exceptional telephone manner with the ability to build rapport with customers
- Some experience of working in a customer service environment
- Computer literate to a high standard, with good Microsoft Office skills
- A good knowledge of musical instruments and equipment would be hugely beneficial
- Reliable and committed to providing first class advice and service
- Strong communication skills
- Ideally have an interest and appreciation of music

**Things to Consider**

Remote working considered. Working hours would be 8am till 4:30pm Monday to Friday with occasional Sunday working.

**What we'll give you**

Alongside the benefit of working with a fantastic bunch of talented people, we want to help you get the most out of your work and your free time, setting clear objectives and providing development opportunities, whilst ensuring your general wellbeing is at the forefront of our minds.
- A generous discount scheme if you want to buy a product from us
- Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
- A discounted on-site café and bar at HQ
- An employee referral scheme
- A ‘go home’ culture. No one is expecting you to work longer than your hours
- Development opportunities and regular one to ones

Plus, all the usual things you’d expect:

- Employer pension scheme
- Eyecare vouchers
- Cycle to work scheme
- Company sick pay scheme
- Enhanced maternity & paternity pay
- A relaxed dress code and great coffee machine

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