Insurance Administrator

**About us**: YuLife is an award-winning InsurTech company and an employee benefit provider. We’re the world’s first “lifestyle insurance” company. While other insurers are there for people at the point of death or illness, we engage with people every day to help them live better lives. To do that, we’ve built an award-winning app that rewards people for building healthy habits. It includes the best wellbeing and digital health tools in the world. Customers can earn vouchers from great brands like Amazon, Tesco or ASOS for doing simple things like walking or practicing mindfulness. They can even do good by planting trees or cleaning the oceans from the app. Our clients include Tesco, Capital One and Fujitsu, and we’ve been ranked the #1 employee benefit in the UK on Trustpilot. More recently, YuLife was recognized by CX Insurance Awards as ‘Best Insurtech 2024’ and the 8th Fastest Growing Technology Company in the UK in the prestigious 2023 Deloitte Technology Fast 50. **The role**: The day-to-day management of insurance policies written through YuLife, ensuring all clients, intermediaries and internal customers are provided with a personable, first class customer service. **Day to day responsibilities include, but are not limited to**: - Ongoing insurance administration and support of a portfolio of clients - Support YuLife Sales Teams, Customer Success Account Management team, Advisers, and direct Clients for all ongoing insurance queries and administration related to your client - Requesting anniversary data, reviewing and sending out deposit invoices - Preparing anniversary accounts: review, manipulation and formatting of anniversary data where necessary, - Reviewing and issuing of policy schedules, - Ensuring the Client/Adviser is kept informed of the progress of the journey, - Participate in customer account management meetings (on and off-site) as appropriate - Assisting clients/ intermediaries with ad-hoc insurance queries - Minimum of 1 years Group Risk administration and/or Healthcare administration with demonstrated technical ability in Group Life, Group Critical Illness, Group Income Protection and/or Healthcare and Dental products - GR1 or IF7 (or a desire to work towards) - A high level of written and verbal communication - Excellent attention to detail - Love working with Excel - Aptitude for working with multiple technologies - Demonstrate the desire to deliver the best possible customer experience, on a right first-time basis - Ability to work under pressure, understanding the peaks of Group Risk and Healthcare/Dental business - Demonstrate the ability to adopt change to improve process, efficiency and service - Happy to work with customers from a variety of backgrounds and positions - Ability to convey complex information to customers with various levels of understanding, whilst maintaining technical integrity **What you’ll get**: We like to give more than we take so here are some of our benefits: - Competitive base salary - Potential to earn share options - 6x salary life assurance - Health Insurance - Income protection - 3% company contribution to pension via salary sacrifice scheme - 25 days Annual Leave + 1 Love being Yu (e.g your birthday, moving house anything else that is for Yu) **Additional Perks**: - Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit) - £20 per month to a "be your best Yu" budget - Unlimited Monthly professional coaching with More Happi - OnHand Volunteering app - Learning Budget - Financial coaching with Octopus Money - Generous parental leave - Remote working package; includes laptop, desk, chair etc. - Remote and flexible working - Currently our lovely office in Shoreditch is available if people want (and only if they want) to use it Our framework and principles around hybrid working at YuLife. Here at YuLife our values encompasses **Love Being Yu** and as a result we’re committed to diversity and inclusion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, disability or any other protected class. Read what one of our key investors has to say about our culture › **We're more than just life insurance**: