Insurance Administrator

Sloane Private Clients is recruiting exclusively for an Insurance Administrator to manage insurance policies and claims, provides administrative support, ensure compliance with regulations, and acts as a liaison between clients, insurers, and internal teams. The role will be based onsite in Central London.

Overview of the Role:

·
Salary – £27, £30,000.00 DOE

· Holidays: 33 Days Holidays

· Pension

· Employee Referral Scheme

· Location: Central London

Company Overview

Sloane Private Clients is proud to be the exclusive insurance partner of the DRVN Automotive Group. At Sloane, we aim to deliver insurance packages that align perfectly with our client's lifestyles and individual needs to build a lasting relationship. Sloane Private Clients is associated with some of the world's leading luxury brands and private events. Discover the unique prospects and once in a lifetime opportunity alongside a community of like-minded individuals with Sloane Members.

Responsibilities

• Provide day-to-day administrative support to insurance advisors / account handlers / brokers.
• Manage documentation for policies: prepare and process insurance applications, renewals, amendments, mid-term adjustments, cancellations and endorsements.
• Liaise with insurers, brokers, and clients via phone and e-mail to request quotes, confirm cover, and follow up on outstanding information.
• Maintain accurate records and policy databases ensure all client and policy files are up-to-date, compliant, and properly filed (digital and/or physical).
• Handle incoming customer queries (inbound/outbound) provide first-line support, answer policy questions, escalate complex issues where needed
• Schedule and manage appointments, manage diaries/calendars for advisors/team members if required.
• Support internal operations: data entry, reporting, correspondence, preparing documentation (policy certificates, renewals, notices), mailing / dispatch where required.
• Contribute to process improvement initiatives suggest and implement improvements to administrative processes and workflows.

Essential Skills

• Prior experience in an insurance, financial services, or customer-facing back-office environment is often preferred
• Familiarity with regulatory/ compliance aspects related to insurance administration
• Strong organisational skills; ability to manage multiple tasks and priorities in an office environment
• Good communication skills confident dealing with clients, insurers, brokers via phone and email
• Attention to detail and accuracy especially when handling policy data, documentation, and compliance requirements
• Comfortable using office software (e.g. Microsoft Office: Word, Excel, Outlook) and experience with databases/insurance-specific or broker-specific systems (where applicable)
• Ability to work as part of a team and independently when needed, reliability and commitment to high standards of client service
• Willingness to support renewals cycles, mid-term adjustments, claims-related admin or assist in basic underwriting tasks depending on employer
• Flexibility in working patterns (e.g. peak periods, workload surges).

Desirable / Optional

· Experience working in a premium or luxury automotive sector (e.g., prestige dealerships, high-value vehicle insurance, or specialist motor services) is highly desirable.

Please note we do not provide sponsorships to those who require it and will only accept applications from those who have full rights to work in the UK with no restrictions and IDLR status. Please provide status on applications.

Our inclusive workplace welcomes and values all candidates from all backgrounds; we believe that diversity enhances our ability to innovate and serve our customers effectively. We are an equal opportunity employer and strive to create an environment where everyone feels respected, supported, and able to bring their authentic selves to work. If you require any reasonable adjustments to participate in the recruitment process, please let us know, and we will do our best to accommodate your needs.