Business Support Coordinator

4 days ago

Sheffield, United Kingdom Sheffield City Council Full time

Job description

We currently have an opportunity to join our Hub Team supporting Street Scene & Regulation Services across Sheffield City Council. Our Hub Teams include Building Control, Planning, Parking Services, Licensing and Environmental Regulations. This opportunity is within our Hub Service Support Team, based at Howden House, on a hybrid working basis.

Joining our Hub Service Support Team as a Business Support Coordinator, you will be involved in supporting our financial processes and reconciliation, providing low-level supervision to team members and contributing to our Hub resilience and performance.

The work of the Team includes but is not limited to:

- Processing Orders, liaising with Service and Supplier
- Reconciliation of financial records
- Support to fees and income activity - preparation and recovery including income management
- Complaints Coordination
- Print & Post activities

A key part of this role will be supporting data collection and dashboards and contributing to ensuring our customer journeys are providing positive outcomes and that we are delivering an enabling, resilient service, across the breadth of work of the Team.

As the Hub Service Support Team work alongside all of our Hub Teams and across our Linked Services, you’ll have plenty of variation in your day to day and will be able to take the lead on quality assurance and audit compliance on certain processes, helping to improve the quality of service, supporting the Strategic Support Coordinator.

What are we looking for:

- Excellent communication and organisation skills
- A problem solving, solution focused outlook
- Strong relationship building skills
- Good analytical skills, the ability to work with data and dashboards
- High level of attention to detail

Our Team is welcoming, supportive and you’ll have the opportunity to learn, develop and grow with us.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

**Job details**:
Job reference

REQ003129

Date posted

03/03/2025

Application closing date

16/03/2025

Location

Sheffield

Salary

Grade 5 £29,093 to £31,586

Package

Permanent

Contractual hours

37

Job category/type

Administration

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