Assistant Service Coordinator

**Support to people who use services - To**:

- provide support and assistance to people who we support in accordance with their support plans and service aims.
- be responsible for undertaking initial and on-going assessments of people who we support.
- advise people who we support in accordance with service aims.
- be a key worker for a person or people who have complex or multiple needs or oversee keyworking.
- maintain professional confidentiality and boundaries at all times.
- support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
- travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
- have an good understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.
**Planning, policies and record keeping - To**:

- devise, review and update support plans, record events and observations and keep appropriate records as require in the service.
- prepare paperwork for and participate in service user reviews as a lead person when required.
- plan and co-ordinate elements of support in accordance with the support plan.
- prepare and implement risk management plans, and follow and update risk assessments.
- work with data in line with the data protection act.
- work and comply with standard operation (finance, operational, health and safety and human resources) and service procedures including service user finances both as an individual and a manager.
- ensure that staff expenses and service costs are kep to a minimum.
- review and audit to ensure team members are keeping records and plans as required.
- arrange for rota/supports cover and directly covering rota when required.
**Interactions with other people - To**:

- manage and supervise smaller teams on a day to day basis providing guidance, instruction and direction.
- manage and supervise other staff administering or prompting medication and ensure that medication protocols are adhered to.
- manage staff and volunteers/those on placement to show them how your practice complies with the SSSC Codes of Practice.
- provide informal and formal support, feedback and supervision to staff.
- have a collegiate approach, ask when you need support or guidance and team work with a diverse group of people.
- manage and resolve conflict promptly and raise issues appropriately using the correct internal processes.
- directly communicate with people we support families' and provide guidance to team members around this.
- liaise with workers from other agencies and provide guidance to team members around this.
- manage others to comply with, and the service to meet with, the relevant legislation and National Care Standards.
- support others to ensure they comply with SSSC Codes of Practice.
- maintain confidentiality with shared information.
- liaise with landlords and similar others on behalf of people we support if required and provide guidance to team members around this.
- be aware of health and safety and contribute fully to keeping my work environment, community, people who use services and myself safe.
**Leadership - To**:

- provide leadership to staff to support people we support in accordance with their support plan and maintain people we support records correctly.
- assist with the service manager or co-ordinator to prepare information and the service for inspections/audits or similar to contribute to these processes.
- provide on-the-job training and/or coaching to new staff.
- be the 'named worker' or shift leader or lead on a specific part of the service such as group work.
- continuously seek service development and improvement.
- contribute to Turning Point Scotland.
- keep abreast of the sector 'big picture', operational environment and changes.
- appropriately challenge oppressive or potentially abusive behaviours or practices.
- participate on on-call duties.
**Miscellaneous - applies only in certain services**
- to undertake sleepovers, overnight and weekends working and occassionally participate in people who we support holiday's as required.
- to ensure the service\location's stock or goods are in place and replenish/order as required.
- to undertake training that may be technical or specialised that will benefit the service.
- to provide techincal testing services (BBV/swab and similar) and/or to train others in emergency, risk reduction action and medications.
- to be responsible for the dispensing of medication, in particular, when supervising dispensing.
- to be the most senior graded worker in charge of the service for most of the time when at work.
- to perform lone working for significant lengths of my work time undertaking tasks that require a high level of independence and initiative.
- to pr