Customer Service Administrator

9 hours ago

Guildford, United Kingdom Office Angels Full time

**Customer Service Administrator**

**Location**:Guildford

**Salary**:£21,000 - £24,000

**Hours**:Monday to Friday - 8am - 5pm or 9.00am to 6.00pm flexible

**Benefits**:

- 28 days holiday
- Pension,
- Free parking on site

**Start date: Asap**

**Overview**:
An exciting opportunity to join a successful family-owned maintenance company in Guildford.

The role will be supporting the contract manager with the delivery of the maintenance contract and support the administration procedures that support the contracts.

**Main responsibilities**:

- Liaison with the contract manager, contract lead engineers and engineering teams daily.
- Customer liaison, reporting feed-back and communicating progress.
- Progressing planned maintenance jobs, responsive repair jobs, and quoted works.
- Scheduling appointments.
- Managing records, storage and presentation
- Collaborating with our planning department, procurement department and credit control teams to closely monitor all works in progress jobs.
- Administration of all works in progress.
- Progress chasing parts.
- Arranging appointments and liaison with customer sites and end users and talking with tenants.
- Updating reports and providing feed
- back electronically to our customer base.
- Further works reporting
- Attendance reports

**Skills and experienced required**:

- Experienced in Word, Excel, Outlook and preferably Sage.
- Experienced at using bespoke software systems, running reports and data.
- Strong verbal and written communication and customer service skills.
- Ability to work as part of a team and on their own.
- Strong time management skills and able to priorities workload within a busy office environment.
- Strong background working in customer service

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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