Customer Support Representative

3 days ago


Ely, United Kingdom EA FIRST LTD Full time

Do you have high attention to detail and good problem solving skills?

We're recruiting for a Customer Support Representative on a 12-month fixed term contract based in Ely, Cambridgeshire.

You will be a team player and goal driven with strong communication skills.

The company are a leading designer and manufacturer within their market. Within this company there are great opportunities for individuals to grow their skillset and develop their career further.

Duties include:

- Process quotes and orders of catalogue items
- Prioritising tasks to ensure all orders are processed
- Follow up on delayed orders and notify customers accordingly
- Answer and redirect external calls
- Manage and anticipate customer needs
- Communicate with global offices to fulfil customer requests
- Excellent communication skills both verbal and written
- High level of attention to detail
- Previous experience within a customer-facing role
- Keeping up with a fast-paced team
- Problem Solving
- Good understanding of core MS Office packages
- Proven track record of hitting (non-sales based) targets (Desirable)
- Previous experience of working on an ERP system (Desirable)

This is a great opportunity to join a pro-active Customer Support team, with training provided on the company systems, processes and procedures.

**Location**:
Ely, Cambridgeshire

**Salary**:
Competitive

Hours:
Monday to Friday 9:00am - 5:30pm

**Benefits**:
Contributed Pension Scheme, Group Life Cover, Private Health Care, Group Income Protection.

EA First Ltd are acting as an Employment Agency for this **fixed term contract vacancy.



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