Customer Support Administrator

2 weeks ago


Ely, United Kingdom Ellgia Ltd Full time

**Customer Support Administrator**

Ellgia Recycling Ltd has a vacancy for a full-time Customer Support Administrator to join us at our Materials Recycling Facility in Lancaster Way, Ely. The role is office based.

Ellgia is committed to providing exemplary customer service which differentiates us from our competitors within the environmental sector. We have high expectations of ourselves and are continually seeking to improve.

The role, along with colleagues in sales and operations, ensures the smooth and efficient running of the service to deliver the best possible experience for our customers.

**Duties**

The customer service tasks include:

- Maintaining and updating detailed records on all contracts, and analysing and highlighting customer activity
- Liaising with sales staff to ensure they are kept up to date with customer activity
- The preparation of quotations, contracts, and issuing Welcome Packs to new customers
- Ensuring customer equipment is delivered to agreed timeframes
- Portal management access for customers - Ellgia maintain a portal where customers can access their own information
- Taking bookings, resolving customer concerns, and escalating relevant issues as appropriate.
- Ensuring all price changes are managed and communicated as required
- Preparing and issuing routine and bespoke sales and operations reports

Apart from the duties summarised here, the role may vary from time to time to include other reasonable duties, to cover short term resource shortages, staff absence and the changing needs of the business.

**What skills and qualities will you need?**

We are seeking someone who is keen to learn and progress; someone who is both resilient and adaptable. You will need to be motivated to provide great customer service - for both internal and external customers - and will need good interpersonal skills.

Proven written and oral communication skills are also important in the role as is being IT literate.

Previous experience of dealing with customers directly or the telephone is essential.

**Salary**: £23,000.00-£25,000.00 per year.

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Day shift

Work Location: In person

Reference ID: CustSupp-Jul23



  • Ely, United Kingdom The One Group Full time

    With over 7000 customers, this leading manged office supplier has gone from strength to strength, and this is a great time to join the organisation as they continue to grow! As a Customer Service Administrator, you will have the scope to grow and develop within a supportive environment and colaborative team. This position will see you utilising your...


  • Ely, United Kingdom Monkfield Reptile Full time

    **The Role/Opportunity** Monkfield Reptile are a well-established market leader in live food, reptiles and reptile products serving the pet industry globally. A new position is available for a Customer Service Administrator. This is an exciting opportunity to work within the Customer Service Team in a growing business based near Ely with opportunity for...


  • Ely, United Kingdom Monkfield Reptile Full time

    **The Role/Opportunity** Monkfield Reptile are a well-established market leader in live food, reptiles and reptile products serving the pet industry globally. A new position is available for a Part Time Customer Service Administrator. This is an exciting opportunity to work within the Customer Service Team in a growing business based near Ely with...


  • Ely, United Kingdom Automated Systems Group Limited Full time

    **Location**: Ely, Cambridge **Type**: Permanent **Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid or part time **Salary**: up to £22,000 **Start**: ASAP ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print...


  • Ely, United Kingdom Automated Systems Group Limited Full time

    **Location**: Ely, Cambridge **Type**: Permanent **Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid. **Salary**: £22,500 ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified...


  • Ely, United Kingdom Deanta UK Ltd Full time

    **Job Title**: Customer Service Support **Salary**: £26,500 per annum **Hours**:39 hours per week Monday to Friday. **Job Purpose**: Are you organised, detail-oriented, and customer-focused? At Deanta, we’re looking for a proactive **Customer Service Support**to help ensure a smooth, responsive experience for our customers. You’ll play a key role in...


  • Ely, United Kingdom Automated Systems Group Limited Full time

    **Location**: Ely, Cambridge **Type**: Permanent **Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid. **Salary**: £22,000 **Start**: ASAP ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS),...

  • Sales Administrator

    2 weeks ago


    Ely, United Kingdom EA FIRST LTD Full time

    A great opportunity to join a rapidly growing company as a Sales Administrator, based in Ely. As the business grows, the role has the potential to develop. Working in a small team, the Sales Administrator will: - Provide direct support to the Senior Sales Administrator. - Process sales orders/send out order acknowledgements. - Send out proforma invoices...


  • Ely, United Kingdom Thurlow Nunn Standen Full time

    We are seeking an enthusiastic individual with excellent customer service and administration skills to join us as an Aftersales Administrator at our Littleport branch. The main purpose of the role is to provide general administration support to the Service and Parts departments. **Key Accountabilities** Compilation of departmental documentation to support...


  • Ely, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Finance Administrators to work within the financial services sector for a major financial organisation. You willbe working on an existing project supporting customers with administrative tasks associated with lending...