Weekend Support Assistant

**Job description**

**Job Purpose**
- To be the first point of contact for all telephone calls and guests on arrival at Hodgkinson House.
- To assist in practical aspects of the running of the property over the weekend
- Handle service user enquiries and requests in Hodgkinson House and move on properties, referring to the on-duty support worker as necessary.
- Answering telephone calls and responding to enquiries
- To assist with Administrative tasks

**Areas of responsibility**:

- To ensure service users receive a welcoming, supportive and positive experience whilst accessing CHESS services.
- As the first point of contact, you will greet all visitors and then refer them accordingly.
- To work alongside the Support team members and other staff in delivering an excellent service to service users whilst at Hodgkinson House and in the move-on properties.
- To ensure rooms are ready, including cleaning and disposing of previous residents’ belongings, if appropriate.
- To log service users in and out of the facility, keeping the fire register up to date.
- To ensure Hodgkinson House is kept to a high level of cleanliness, assisting with regular sanitisation routines.
- To assess service users on entry to the facility.
- To take in donations and store them safely.
- Put in laundry and undertake other practical duties
- Make up food parcels for service users and move on bags as required.
- Maintain a good level of health and safety in the facilities.
- To support the work of the Fundraising team as required in promoting CHESS’s services to the local community, press and media agencies and attending events wherever possible.
- To undertake learning and development activities as appropriate.
- To support and promote diversity and equality of opportunity in the workplace.
- To work alongside volunteers as necessary.
- Assisting with gathering and recording referrals for the service.
- To assist with the collation and recording of client surveys and forms, uploading them to the data storage systems as necessary.
- To receive and store deliveries and donations

**Person Specification**

**Behavioural Competencies**
- A proactive, solution-focused attitude
- Self-motivated and self-disciplined
- Tenacity and an innovative attitude
- Must have good interpersonal/communication skills
- To be able to represent the Charity and its Ethos in the community
- Able to deal with challenging behaviour in a calm manner

**Experience, Education and Training**

Essential
- Excellent, clear communication skills face to face and on the phone.
- Ability to manage difficult situations, and deal with them calmly, efficiently, and effectively.
- Competent IT skills, able to confidently navigate Word, Excel, Outlook and a willingness to learn new systems.
- Experience of working face to face with vulnerable people.
- Self-motivated with the confidence to work alone, but also able to work co-operatively and flexibly within a team environment.
- Willingness to undertake any further training necessary to further your knowledge and become more effective in your role.
- Physically able to lift

Desirable
- Previous charity experience
- Awareness of the principles of safeguarding vulnerable adults
- Flexible in working hours according to the needs of the service

This job description is not exhaustive, and you may be required to perform other tasks as required.

**Other requirements for the role**:
**Job Type**: Permanent contract

**Salary**: £10.42 per hour

**Benefits**:

- On-site parking
- Wellness programmes

Schedule:

- Weekends only

Expected start date: ASAP

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £10.42 per hour

**Benefits**:

- Health & wellbeing programme
- On-site parking

Schedule:

- Weekends only

Work Location: In person