Document Control Assistant

2 weeks ago

Peterborough, United Kingdom Taylor Rose MW Full time

The Taylor Rose MW Peterborough Office are looking for a new Document Control Assistant to join their hardworking and organised team.

Document Control Assistants form the Document Control Team who are responsible for processing incoming post for the entire firm via the centralised digital mailroom based in Peterborough. This includes opening, sorting, scanning and electronically distributing large volumes of incoming post. Also preparing outgoing post, as well as some general administrative duties within the LSO.

Document Control Assistants are also the first point of contact for greeting clients, visitors and deliveries, part of the role is to create an excellent first impression, providing a welcoming and professional environment, and delivering high quality customer service.

Document Control Assistants will need to be organised, able to work in a fast-paced environment, prioritise tasks, learn new skills and be able to work in a team or individually to ensure all post is processed daily.

Reporting to the Document Control Team Leader & Costs Legal Support Manager, you will be part of a fantastic team, working together to ensure the incoming and outgoing post is dealt with for the entire firm.

This role involves but is not limited to:
Opening post, sorting, scanning, separating original documents and distributing mail from the digital mailroom tool

Processing outgoing post including letters and parcels, using Royal Mail PPI system, Click & Drop or couriers as appropriate

Dealing with colleague queries on mailroom

Greeting clients and visitors, maintaining a professional approach

Accepting/processing client documentation

Certifying ID documents

General admin duties

Receiving deliveries into the office and distributing accordingly

Providing refreshments for clients and meetings

Covering holidays and sickness of team members

Arranging courier/parcel deliveries and collection when required

Training new members of the team as necessary

**Requirements**:
A professional, flexible and reliable attitude and approach

Strong organisational skills

Presentable appearance

Customer focus with a proactive “can do” attitude

Strong communication skills & ability to communicate at all levels and across all departments

Able to work within a team as well as independently

Able to demonstrate initiative, strong work ethic and ability to problem solve

Ability to prioritise workload

Acute attention to detail

Willingness to learn new skills and adapt to change

Have a good understanding of the Microsoft office and ability to learn use of case management systems

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: One location

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