Regional Courier Engagement Coordinator

4 days ago

London, United Kingdom FC Workforce Full time

**Regional Courier Engagement Coordinator**

We are recruiting for multiple Engagements Coordinators to work onsite at various sites within a particular region, for one of the UK’s largest courier companies.

For this role you MUST have a valid driving licence as some travelling will be required.

The primary goal of this role is to support the local services centres in maximising courier handover, in line with the region’s specific targets. The position will be responsible for ensuring all recruiting and onboarding processes are in a place and adhered to. Supporting the local sites to improve their courier engagement and retention rates through a number of proactive initiatives.

**Roles and Responsibilities**

Onboarding:

- Ensure all sites within the region take a standardised and consistent approach to the recruitment and onboarding of new couriers. Ensuring all new starters are well
- equipped to begin their roles efficiently and effectively, improving courier retention.

Courier Engagement & Retention:

- Act as a key point of contact for new couriers, identifying pain points, resolving issues, and promoting a positive working environment that encourages high performance and commitment.
- Supportthecourierbriefinganddebriefingprocessesatdefinedintervals.Conducting regular check in calls during day 1, week 1 and month 1, helping to analyse and understand issues that impact courier engagement and retention.
- Using insights from these sessions to inform operational teams to help develop solutions to solve problems, increasing courier satisfaction, and enhancing overall service quality.
- Reviewing and analysing feedback collected at point of training and onboarding to identify opportunities of improvement to help support the retention of courier resource.

Tour Coverage Planning:

- Working closely with the Courier Operations Managers and central resourcing

team to understand resource requirements, allowing the business to reengage and onboard dormant courier resource, giving the local site the opportunity to positively improve the handover percentage and resource flexibility.

Continuous Improvement:

- Identify areas for improvement in processes, tools, and engagement plans. Support initiatives that increase the share of courier-based deliveries and enhance the overall effectiveness of the courier network.

**Skills and Experience**
- **Organisational Skills**:Strong ability to manage multiple tasks and deadlines.
- **Communication Skills**:Proficient in both verbal and written communication. Positive
attitude with a natural ability to provide excellent service in a team environment
- **Technical Proficiency**: Good IT skills working with Microsoft office, including Microsoft

excel, outlook and Microsoft teams

**Details**

Pay - £12.50 per hour

Temporary role until Christmas (10-12 weeks)

Weekly pay (Every Friday)

40 hours per week (Monday to Friday)

**You must have a driving licence and your own car**

**CAN BE LOCATED IN**:
Aylesham

Basildon

Borehamwood

Dartford

Gatwick

London Central

Maidstone

Mitcham

Waltham Cross

Bristol

Farnborough

Hayes

Newton Abbot

Reading

Southampton

Truro

Yeovil

Pay: £12.50 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: In person

  • Regional Engagement Coordinator

    1 week ago

    London, United Kingdom SAT-7 UK Ltd Full time

    Job description **SAT-7 UK is part of an international Christian media ministry, bringing life-changing joy to the people of the Middle East and North Africa through powerful, faith-filled television and digital media programmes.** SAT-7 UK is looking to recruit a Regional Engagement Coordinator to join our Fundraising and Engagement Team, helping to show...

  • Youth Engagement Worker

    4 days ago

    London, United Kingdom Youth Engagement Full time

    **About Us** akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young...

  • Regional Member Engagement Coordinator

    1 week ago

    London Area, United Kingdom RICS Full time £25,000 - £40,000 per year

    Location: London – Hybrid (60% based in our Parliament Square office, SW1P 3AD / 40% remote)Join RICS, a global professional body that sets and upholds standards in land, real estate, construction, and infrastructure. With over 140,000 members in more than 140 countries, we help shape the built and natural environments through trusted qualifications,...

  • Head of Regional Engagement

    6 days ago

    London, United Kingdom UK Health Security Agency Full time

    **Details**: **Reference number**: - 326188**Salary**: - £69,275 - £78,805**Job grade**: - Grade 6**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - Canary...

  • Head of Courier Operations, Delivery

    4 days ago

    London, United Kingdom Uber Full time

    **About the role** Uber Eats is on a mission to become the delivery platform of choice in the UK&I, a particularly competitive market, home to two of our major global competitors. The Uber Eats UK&I Courier Operations team plays a crucial role in this mission, designing and managing processes and products to improve courier experience and, in turn, maximise...

  • Regional Delivery Manager

    2 weeks ago

    London, United Kingdom Evri Full time

    Were Hiring! Regional Delivery Manager – Bradford! Lead. Inspire. Deliver Excellence. We're on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As aRegional Delivery Manager , you'll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver...

  • Courier Delivery Manager

    1 day ago

    London, United Kingdom Macgregor Cavendish (UK) Ltd Full time

    **Courier Delivery Manager - Express Distribution - North London** Salary **£34,450+ Car + Bonus & Benefits** We have an exciting opportunity for a Delivery Manager to join us to manage our **North London**delivery region. You’ll be aligned to one or more of our Delivery Units; that's where couriers go to collect your parcels. We’re always on the...

  • Regional Member Engagement Manager

    1 week ago

    London, Greater London, United Kingdom RICS Full time £40,000 - £70,000 per year

    CountryUnited KingdomOffice LocationLondon or BirminghamAbout UsRICS (Royal Institution of Chartered Surveyors) is a global professional body that sets and upholds the highest standards in land, real estate, construction and infrastructure. With over 140,000 members in more than 140 countries, we play a vital role in shaping the world around us, ensuring...

  • Regional Coordinator

    4 days ago

    London NW PL, United Kingdom Campions Full time £60,000 - £120,000 per year

    Job AdvertRegional Office Coordinator (Sales & Lettings)Location: Central London RegionDepartment: OperationsReports to: Regional DirectorsLocation base: Euston/Field basedThe RoleAs a Regional Office Coordinator, you will oversee and support several branches, acting as the key link between local office teams and our central departments. You'll combine...

  • Trainee Transport and Logistics Coordinator

    2 weeks ago

    City Of London, United Kingdom AWD online Full time

    Trainee Transport and Logistics Coordinator / Junior Courier Agent Join a dynamic and supportive logistics team where you’ll learn all aspects of transport coordination, courier collections, and delivery operations within a fast‑paced environment. If you’ve also worked in the following roles, we’d also like to hear from you: Logistics Assistant,...