Hotel Receptionist

1. Job Title Receptionist/Admin Assistant
2. Organisational Responsibilities
2.1 Reports to Head Receptionist
2.2 Liaises with Hotel Manager Reservationist
Food and Beverage Manager
Duty Manager
Golf Pro
Admin Staff at other sites
Kitchen Staff
Front of House, Bar and Waiting Staff
Maintenance Staff
3. Position Summary
To operate the switchboard and deal with all incoming calls. To ensure that all messages are correctly relayed. To take full responsibility for correctly inputting charges on to customer accounts. To provide admin assistance to all staff at Netherwood Hotel and Spa and to be the first line of contact for all visitors and those using the telephone. To take responsibility for bedroom reservations and all that entails.
To ensure that the highest quality standards are met in all areas at all times. In addition to the duties and responsibilities listed, to perform other duties assigned by the Hotel Manager or Head Receptionist from time to time.
4. Job Location
The position is based at Netherwood Hotel and Spa, Lindale Road, Grange over Sands, Cumbria, LA11 6ET although some travelling may be required for the proper performance of duties and the post holder may be required to work at any other establishment of this undertaking or any associated companies, in the area.
5. Main Duties
5.1 To keep the Head Receptionist fully informed of matters which may affect the day to day management and/or running of the business.
5.2 To be responsible for the production of accurate guests’ bills and for receiving correct payment for goods or services provided.
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5.3 To check guests in and out effectively and promptly.
5.4 To produce reports, statistics etc. when requested to do so.
5.5 To provide admin support to other departmental heads when requested to do so.
5.6 To maintain the tidiness of the Office and reception areas, develop and maintain all filing systems.
5.7 To take responsibility for bedroom reservations and all that entails. 5.8 To be the first point of contact for telephone calls to Netherwood Hotel and Spa. To answer and direct incoming calls and/ when appropriate/ take messages. To ensure all telephone and facsimile messages are correctly relayed within the agreed timescales. 5.9 To effectively deal with guest/customer queries and complaints and premises security.
5.10 To maintain daily the customer accounting systems of Netherwood Hotel and Spa and to liaise regularly with the Head Receptionist.
5.11 To maintain a working knowledge of other clerical duties as instructed by the Hotel Manager and Head Receptionist. To provide cover for other Receptionist/Admin Assistants in their absence.
5.12 To ensure that all of the services provided excel in performance standards and meet all customer expectations.
5.13 To ensure that all administration legislative requirements are met and all Company rules are followed at all times.
5.14 To ensure that all end of shift duties are completed before finishing work.
5.15 To be polite, courteous, patient and professional at all times.
5.16 To be continually aware of, and maintain, the highest standards of personal hygiene and to dress correctly and smartly at all times in accordance with the Company’s dress code.
5.17 To ensure the Health, Safety and Welfare of yourself and others by maintaining a safe working environment and operating safe working practices at all times.
5.18 To attend meetings when requested to do so in order to promote good communications across all levels of the organization.
5.19 To play an effective role in the Team supporting the Hotel Manager, Head Receptionist and all other departments. To contribute to Hotel service and business success by welcoming related, different and new requests and helping others to accomplish job results
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5.20 To improve job knowledge by attending training sessions; reading technical publications etc.
5.21 To suggest improvements which could result in increased income and/or reduced costs.
5.22 To carry out any other duties as and when requested.
6. Key Result Areas
6.1 To assist the Head Receptionist and the Hotel Manager to ensure the highest quality standards are met in the administration and reception areas.
6.2 To carry out every task to the highest quality standard with the highest levels of accuracy.
6.3 To respond to all emergencies and carry out any duties arising.
6.4 To maximize the company’s profitability by being aware of and seeking to reduce costs in your areas of responsibility.
6.5 To perform other duties from time to time.

**Job Types**: Full-time, Part-time, Contract, Permanent

Pay: £12.39 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Work Location: In person

Reference ID: Receptionist