Head of Activities

Come and join us as a Head of Activities and help us create great memories that last a lifetime This is a fantastic opportunity for a talented leader to join our Haven Team on a full time, permanent basis.

A little About Us & What’s In It For You

At Haven we are on a mission, to give our guests a great time with memories that last a lifetime. We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK. We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding. Helping us to become the UK’s most loved holiday and holiday home business.
- Free use of our Leisure Facilities, including swimming pool
- 50% Discount off food on Park, including with our partner brands
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Great opportunities to develop with fully funded qualifications (Level2 to Masters Degrees)
- 20% Discount in our on-Park shops
- We offer a fantastic Health, Mind & Money Support Programme

**SALARY**: Highly Competitive + up to 25% Annual Bonus

**WORKING HOURS**: 45 hours per week over 5 days

What You’ll Be Doing
As part of the Senior Leadership Team on Park, as Head of Activities you will be responsible for delivering a great activities, entertainment and retail experience for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.

**Responsible for**:

- Leading a large Activities, Leisure, Entertainment and Retail Team to deliver an outstanding guest experience. Ensure all Health & Safety Requirements are met, risks identified, and solutions put in place.
- Monitor the P&L and takes action to deliver the contribution target and budgeted costs. Actively manages the ordering and control of stock. Ensures the department uses workforce tools to deliver wages in line with budget.
- Support Team Managers to plan and manage the day to day activity and entertainment programme for guests, maximise sales potential and ensure first class retail standards in all shops. Seeks and responds to guest feedback, monitors Advocacy and NPS scores and responds quickly to address areas for improvement.
- Develop a high performing team through coaching and training. Ensures all team have the relevant qualifications and receive the necessary training.
- Identify talent and builds succession plans. Ensures all new team members receive an engaging 90-day induction and have clear goals set and effective performance reviews.
- Focused on team engagement and retention. Identifies areas of concern and implements necessary actions.

What We Would Like You To Bring
- Strong management and leadership skills to lead broad teams
- Previous experience in a senior role within Activities & Leisure management
- Confident decision maker
- Sound knowledge of health and safety legislation
- Can exercise sound judgement and manage conflicting priorities when under pressure
- Have had previous responsibility for working with financial budgets
- Has previously managed a profit centre with both revenue and expenses

You may start with us as a Head of Department and grow into a General Manager’s role Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our One Great Team at Haven