Customer Experience Specialist
7 days ago
Legacy Jewellery Limited is a business that specialises in jewellery transformation, re-design and re-imagination. Based in Harrogate, we work with clients throughout the UK and abroad.
Jewellery has a unique ability to store occasion, events, memories, places, people, and most importantly love. Each Legacy journey is powerful, emotional and hugely sentimental.
The experience we offer as a business must be exemplary, memorable and filled with a willingness to go the extra mile.
You will, more than anything, be an empathetic person, a person who genuinely cares about others, and enjoys delighting people.
You are expected to use your initiative, think on your feet, problem solve and will be encouraged to be pro-active in improving our service.
You will have some, or all of the following skills:
- competent MS Office skills
- excellent verbal and written communication skills
- interpersonal warmth and friendliness
- high level customer service experience
- retail/manufacturing jewellery experience extremely useful but not essential
- Hubspot/CRM experience useful but not essential
- you are trustworthy, reliable, honest, and level headed
- social media experience very useful
- great team player and willing to get stuck in
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week
**Salary**: £13.50-£17.50 per hour
Additional pay:
- Bonus scheme
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 3 years (preferred)
Reference ID: Legacy
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