Customer Experience Specialist

7 days ago


Harrogate, United Kingdom Christopher Stoner Full time

Legacy Jewellery Limited is a business that specialises in jewellery transformation, re-design and re-imagination. Based in Harrogate, we work with clients throughout the UK and abroad.

Jewellery has a unique ability to store occasion, events, memories, places, people, and most importantly love. Each Legacy journey is powerful, emotional and hugely sentimental.

The experience we offer as a business must be exemplary, memorable and filled with a willingness to go the extra mile.

You will, more than anything, be an empathetic person, a person who genuinely cares about others, and enjoys delighting people.

You are expected to use your initiative, think on your feet, problem solve and will be encouraged to be pro-active in improving our service.

You will have some, or all of the following skills:

- competent MS Office skills
- excellent verbal and written communication skills
- interpersonal warmth and friendliness
- high level customer service experience
- retail/manufacturing jewellery experience extremely useful but not essential
- Hubspot/CRM experience useful but not essential
- you are trustworthy, reliable, honest, and level headed
- social media experience very useful
- great team player and willing to get stuck in

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: £13.50-£17.50 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Flexible schedule
Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 3 years (preferred)
Reference ID: Legacy



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