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Customer Engagement Officer

2 weeks ago

WestonsuperMare, United Kingdom LiveWest Full time

**About The Role**:
Are you looking for a new challenge? Are you an excellent communicator with the ability to build rapport both with colleagues and customers? We have an exciting opportunity for an individual to join us as a Customer Engagement Officer in our Customer Engagement Team.

Customer Engagement at LiveWest is about
**hearing**,
**listening **and
**responding** to our customers. We want to give our customers the opportunity to understand how our business works and to directly affect the way in which services are received, improved and developed.

As a Customer Engagement Officer you will work
**collaboratively** with colleagues, communities and partners to ensure customers are actively involved in shaping, informing and influencing our services in line with our strategic aims, values, policies and operational standards. You will promote and deliver
**consistent, high quality customer engagement** across all service areas, divisions and neighbourhoods.

Working within the team you will maximise the capacity of customers by providing and delivering tailored training and support. You will
**support and encourage** customers to become involved in scrutiny, service improvement and the governance of LiveWest. You will ensure that customers have
**equal opportunities **for involvement and you will identify and engage under-represented or minority groups.

This role is being offered on a
** part time**,
**permanent** basis, working
**18 hours **per week and is based in our
**Weston-super-Mare **office. A hybrid working style is an option.

To be considered for the role of Customer Engagement Officer you will be/have:

- Experience of working with customers to improve customer engagement levels.
- Experience of engagement using a variety of traditional and digital methods.
- Knowledge of social housing policy, good practice and the current landscape.
- Effective communication skills with the ability to build rapport.
- Effective project management skills.
- Excellent IT skills including MS Office.
- A full valid UK/EU driving licence and access to appropriate vehicle.

**What we offer**:
- Discretionary Bonus scheme.-
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.-
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).-
- Lifestyle discounts portal and internal supplier discounts offer great savings.-
- Defined Contribution pension scheme - employer contribution of 6% - 9%.-
- Learning and Development including coaching and professional qualification support.-
- Death in Service benefit (3 x salary).-
- Family Friendly policies.-
- Employee Assistance Programme.-
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.-
- Cycle to Work scheme.-
- Car Benefit scheme.-
- Volunteering days.**About The Company**:
LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.