Customer Service Representative

2 weeks ago

Leeds, United Kingdom Lantern UK Full time

**Customer Service Representative - Pudsey, LS28 or Leeds, LS1**

**Start date** 5th January 2026

**Salary** £25,429.95 plus a bonus of up to 25% each year (that’s over £6,357 a year)

**A wealth of benefits including**:

- Retail and wellbeing Perks
- Bonus schemes
- Life insurance
- 33 days holiday (rising to 36 with service)
- Enhanced maternity and paternity pay
- We’re closed on bank holidays
- Healthcare and wellbeing services
- 24/7 access to a GP line
- Dental / optical financial support
- Hybrid working
- Gym discounts
- Up to 8% employer contribution to your pension pot

**About the role**

Our **Customer Service Representatives**demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. They’re measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. It’s challenging but very rewarding because importantly they make a huge impact in a positive way on our customers’ lives.

Does that sound like you?

**We want to hear from you if you have**:

- A passion for helping people - You listen, understand, and find the right solutions.
- A strong emphasis on great customer service - You always strive to provide outstanding support to customers and get the right outcome.
- Good computer skills - you’ll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important.
- An understanding of inbound and outbound calling activities is desirable
- A willingness to learn - you’ll get a lot of support in your early weeks from our dedicated coaching team.
- Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution.
- Strong verbal communication and active listening skills.
- The ability to keep calm under pressure maintaining a positive attitude
- Previous experience in a customer-focused role.

**About Lantern**

We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.

At Lantern, we’re a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We’re known for our empathetic and bespoke approach to all types of communications with our customers.

Over the past 17 years, we’ve built a solid reputation we’re proud of and we’ve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.

  • Customer Service Representative

    3 days ago

    Leeds, United Kingdom MERJE Ltd Full time

    £20,000 + Annual Bonus Are you passionate about delivering a world class customer service? Do you want to join a business that is growing and offering excellent opportunities for progression? **Customer Service Representative Responsibilities**: - Direct contact with customers, resolving each query and delivering customer excellence - Using our internal...

  • Customer Service Representative

    5 days ago

    Leeds, United Kingdom WINNOVATION SERVICE LTD Full time

    **Duties**: - Answer incoming calls and respond to customer queries - Provide information about products and services - Assist customers with orders, refunds, or exchanges - Resolve customer complaints in a professional manner - Upsell products or services to customers when appropriate - Perform data entry tasks accurately and...

  • Customer Service Representative

    1 day ago

    Leeds, United Kingdom Pivotal Core Consulting Full time

    **Waiting & Bar Staff Skills Wanted!** **Customer Service Representative** **Leeds** If you love customer service but you feel overworked and underappreciated, we want you! At Pivotal Core Consulting, we’re expanding our customer service division, and we’re looking to fill our Customer Service Representative positions that have customer-facing...

  • Customer Service Representative

    6 days ago

    Leeds, United Kingdom Manpower UK Ltd Full time

    Job DescriptionJob Title: Temporary Customer Service Representative Location: Chapeltown, Sheffield Hours: Monday-Friday, 09:00-17:00 Salary: £27,000 per annum (pro-rata) Contract Type: Temporary Industry: LogisticsAbout the RoleWe are seeking a proactive and customer-focused Temporary Customer Service Representative to join our busy Customer Services team...

  • Customer Service Representative

    2 weeks ago

    Leeds, United Kingdom HSBC Full time

    **Customer Service Representative, Wealth Technical Support, Leeds** **£20,020 base salary + company funded BUPA** Working as a Customer Service Representative, you'll answer calls from internal staff members, third parties, and general customers. You will play a key role within our Specialist Contact Centre, where you will be taking either Life or...

  • Customer Service Representative

    7 days ago

    Leeds, United Kingdom Manpower UK Ltd Full time

    Job Title: Temporary Customer Service Representative Location: Chapeltown, Sheffield Hours: Monday-Friday, 09:00-17:00 Salary: £27,000 per annum (pro-rata) Contract Type: Temporary Industry: Logistics About the Role We are seeking a proactive and customer-focused Temporary Customer Service Representative to join our busy Customer Services team within...

  • Customer Service Representative

    1 week ago

    Leeds, Leeds, United Kingdom Lions Recruitment Full time £18,000 - £25,000 per year

    Full job descriptionCustomer Service RepresentativeOffice location: LeedsWorking hours: Monday to Friday 9am – 5pm (No Weekends)We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability...

  • Customer Service Representative

    1 week ago

    Leeds, United Kingdom William Hill Full time

    Customer Service Representative Company: William Hill Overview People don’t just come here to place bets – they come for the experience. As a Customer Service Representative you will be at the heart of it all, putting customers first and helping them enjoy their time with William Hill. Responsibilities Welcoming customers with a friendly face Processing...

  • Customer Service Representative

    1 day ago

    Leeds, United Kingdom Floral Image Leeds Full time

    This role provides a fantastic blend of customer service and account managementand even better, all for a small and growing business where the work you do will make a real contribution to the organisation’s success. Floral Image is an innovative and unique business specialising in the delivery of premium life-like flowers to corporates worldwide. The...

  • Customer Services Representative

    3 days ago

    Leeds, United Kingdom Davies Resourcing Full time

    Our client, a large insurance brokerage based in Leeds, are looking to recruit a team of Customer Services Representatives to administer and support the Sales Advisors in the daily duties associated in placing insurancerisks and inputting of clients'details onto bespoke systems. Candidates will ideally have experience working in a customer service...