Customer Support Coordinator

1 week ago

Exeter, United Kingdom Forfarmers Full time

**Customer Support Coordinator**

**Remote Role**

**£25,000**

The Customer Support Co-ordinator is responsible for **proactively and efficiently** managing all customer and account manager requests from Order to Cash. Working closely with the regional sales team to support them with any customer related administration required from on-boarding of new customers to dealing with invoice disputes. The Customer Support Co-ordinator will work for a specific sales region but also cover any other National Sales team as and when required. **The role is home based but will require travel into office for meetings and training.**

**Tasks and responsibilities**:

- Working closely with internal departments to reduce number of invoice disputes and finding quick resolution to any queries
- Tracking all queries from customers and account managers and closure times from start to finish, taking full ownership of the query irrespective of the issues. Building a query database for monthly review to identify areas for improvement in our processes and procedures when dealing with customers.
- Onboarding of new customers -Taking information for new account forms and getting signed copies returned
- Managing of contracts and pricing updates as and when required from Account Managers
- Maintaining and taking ownership for all incoming customer/account manager queries and tracking to resolution and/or escalation to ensure swift closure.
- Reviewing trends on complaints and presenting at the OE team any areas for improvement and flagging areas of excellence
- Managing any invoice queries through to resolution - weekly review with AR to establish structured approach to all regional customer issues
- Monitoring customer returns and prompt management by Mills to avoid any credit delays and/or invoice disputes

**Your CV shows**:

- Knowledge of the feed industry (desirable but not necessary)
- Attention to detail imperative
- Time management
- Good customer facing skills
- PA experience (desirable but not necessary)
- Analytical
- Good system experience e.g. SAP/C4C/SIS
- Autonomous

**Are you the Customer Support we are looking for to join our dedicated team?**
If so, please send your CV through the **‘apply’** button.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £25,000.00 per year

**Benefits**:

- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)
- complaint management: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Exeter

Reference ID: R6792

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