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Administrator / Customer Support Coordinator

2 weeks ago

Exeter, United Kingdom AWD online Full time

**Administrator / Customer Support Coordinator and Administration Assistant**with excellent communication skills, previous experience in a customer service and/or office administration role and a clear understanding and experience of safeguarding is required to join a well-established Charity.

**SALARY**:£18,500 - £20,250 per annum

**BENEFITS**: 26 Days Holiday plus Bank Holidays, a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashbackscheme.

**LOCATION**: Exeter, Devon, South West England - for this role there may be opportunities to work from home as well as from the office

**JOB TYPE**:Full-Time, Permanent

**WORKING HOURS**: 35 hours per week, 9am - 5pm Monday to Friday

**JOB OVERVIEW**

We have a fantastic new job opportunity for an Administrator / Customer Support Coordinator and Administration Assistantwith excellent communication skills, previous experience in a customer service and/or office administration role and a clear understandingand experience of safeguarding.

Working as the Administrator / Customer Support Coordinator and Administration Assistant you will provide a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whetherin person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.

**DUTIES**

As the Administrator / Customer Support Coordinator and Administration Assistant your duties will include:

- Deal with routine correspondence and calls ensuring all enquiries are proficiently handled
- Maintain paper and computer-based inputting and customer or volunteer records
- Incoming and out-going post
- Site & staff Health and Safety
- Raising purchase orders & expense requisitions
- General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events
- Production and distribution of support materials to stakeholders
- Stock maintenance for office materials / site provisions / dog health provisions
- Provide a welcoming reception to visitors
- Always maintain a tidy and professional office environment
- Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences

**WORKING AT THE CHARITY**

Working at the Charity is much more than just a job. Through the values that guide their work, they make a real difference, and change lives.

They believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for the Charity.

**CANDIDATE REQUIREMENTS**

As the Administrator / Customer Support Coordinator and Administration Assistant you will have the following skills and experience.

**Essential**
- Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent)
- Excellent verbal, written, and reading skills required for communications
- Good level of mathematics required for financial data processing
- Experience in a customer service role, and/or office/administration role
- Completing basic H&S risk assessments
- Experienced in the use of CRM systems
- A comprehensive knowledge of GDPR regulations
- Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint)
- Basic understanding of Health and Safety legislation
- Clear understanding and experience of safeguarding
- Highly motivated towards a delivering a person-centred service
- Evidence of dealing with confidential issues sensitively and with total integrity
- Positive, team player, who is a self-starter and uses initiative to complete tasks
- Self-motivated
- Effective time management skills

**Desirable**
- Lived experience of vision impairment (either self or direct family member)
- Experience of dealing with complex queries and/or complaints
- Knowledge of Salesforce or CARE database

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

**HOW TO APPLY**

JOB REF: AWDO-P8975

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Exeter, Devon, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.