Customer Assistant-service and Safety Assistant

19 hours ago

East Dulwich, United Kingdom Marks & Spencer Full time

Service and Safety Assistant
tue 14.00 - 22.00
wed 14.00 - 22.00
thur 14.00 - 22.00
fri 14.00 - 22.00
sat 14.00 - 22.00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

East Dulwich, GREATER LONDON, ENGLAND;
Dulwich SF

  • Service and Safety Assistant-dulwich

    3 days ago

    East Dulwich, United Kingdom Marks & Spencer Full time

    **Working pattern** 1 vacancy mornings 23 hours 1 Vacancy Mornings 24.25 hour These are permament roles **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by making eye contact, and use a range of...

  • Customer Service Assistant

    1 week ago

    East Dulwich, United Kingdom Picturehouse Cinemas Full time

    Customer Service Assistant- Picturehouse Cinemas, formed in 1989 and are now a stand-alone division of Cineworld Group PLC. Independent, art-house and foreign-language films have always been central to our profile. Equally, each of our cinemas is programmed in response to its local audience, and most of our venues have mainstream blockbusters and quality...

  • Customer Assistant-operations

    19 hours ago

    East Dulwich, United Kingdom Marks & Spencer Full time

    Operations Assistant-Foods week 1 sun 11.30 - 19.30 tue 1815 - 23.30 wed 15.30 - 23.30 week 2 tue 18.15 - 23.30 thur 15.30 - 23.30 fri 15.30 - 23.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    1 week ago

    East Dulwich, United Kingdom M&S Full time

    **Summary** Work shift pattern Week 1 Mon-14.00-18.30 Tues-14.00-18.30 Wed-14.00-18.30 Sat-05.30-13.30 Week 2 Sun-08.00-16.00 Mon-14.00-18.30 Tues-14.00-18.30 Wed-14.00-18.30 **All the details** Work shift pattern Week 1 Mon-14.00-18.30 Tues-14.00-18.30 Wed-14.00-18.30 Sat-05.30-13.30 Week...

  • Customer Assistant-operations

    2 weeks ago

    East Dulwich, United Kingdom Marks & Spencer Full time

    Work Pattern: week 1 tue 18.15 -23.30,thur 15.30-23.30 sat 15.30-23.30 week 2 sun 11.30-19.30,tue 18.15-23.30,friday 15.30-23.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Facilities Assistant

    1 week ago

    Dulwich, United Kingdom Zero Corp LTD Full time

    **Facilities Assistant / Worker - Dulwich** - **Contract Type: Full-Time and Part-Time available**: - **Start Date: ASAP**: - **Salary**:£24,617 to £29,000 **We are currently seeking to appoint a professional, skilled, and highly motivated Caretaker to ensure and assist the smooth running of the school’s premises.** We offer the opportunity to help...

  • Yard Assistant

    5 days ago

    East Dulwich, United Kingdom Jewson Builders Merchants Full time

    **Gibbs & Dandy - Customer Service Assistant (Yard Sales) East Dulwich** Hello and thank you for your interest in our role! Our branches are busy places, with lots going on inside and out. As a Yard Customer Service Assistant, your role will be essential to keeping our branch and yard running smoothly. From serving our customers in the yard to loading...

  • Customer Service Assistant

    3 days ago

    East Calder, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...

  • Customer Service Assistant

    1 week ago

    East Calder, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...

  • Customer Service Assistant

    2 weeks ago

    East Kilbride, United Kingdom Scotmid Full time

    **About this role**: **Temporary Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means...