Prescription Team Supervisor

**About us**

Poplar Grove Practice is a forward thinking, training GP Practice in Aylesbury, HP20 1XB. We are professional, innovative, and our goal is to provide the best possible care that we can for our patients by delivering safe and high quality patient centered services.

Rated Good by CQC. We look after 22,500 patients in the local area.

Poplar Grove is a seven Partner and ten Salaried GP Practice. We have a wide clinical team of paramedics, clinical pharmacists, nursing team including minor illness nurse and HCA's.

Our Patient Services Team includes Receptionists, Secretaries, Summarisers and Coders.

Supporting the well-being of our staff is a very important part of the Poplar Grove ethos and work life balance is crucial.

Our work environment includes:

- Wellness programmes
- Regular social events
- Safe work environment
- On-the-job training

The Prescription Team Supervisor provides support to our GPs/ Pharmacist’s/Pharmacy Technician in the receipt and preparation of repeat prescriptions for our patients both in the community and in Care homes. To oversee the Prescription Team, to give guidance and direction of workload in liaison with the Senior Pharmacist. You will be the main point of contact for Patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential.

To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving on a day to day basis on issues relating to your work, you will also enjoy working closely as a Team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.

Key Tasks & Responsibilities

Duties will include co-ordinating and preparing repeat prescriptions for our Patients, offering support and supervision to the Prescription Team, data entry onto Patient records, EPS and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:

- Work with our Pharmacist/GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate. Post dated prescriptions as per the diary
- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
- Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
- Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.
- Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
- Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.
- Ensure you are keeping Patient information updated and that Patient information is secure /kept confidential at all times.
- Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements.

Blood pressures on Docman, work out averages BP readings sent in by patients and workflow these to Docman and the relevant clinician
- Bring any queries to the attention of the relevant GP/Pharmacist to include under and over usage.
- EMIS tasks from GP/Pharmacists
- FP34 claiming, once a month.
- Asthma Floreys, questionnaires returned from patients, save to record and follow protocol
- On the doctors’ instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time.
- Liaise with external Pharmacy services and patients as necessary to resolve queries.
- Build good working relationships with local Pharmacies to help enable our prescription service.
- Create ‘tasks’ and assist Clinicians in managing document workflow relating to prescriptions.
- Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.
- Escalate any problems to your line manager or practice manager that you need support with.
- Provide cover for members of the Prescription team during periods of sickness and annual leave.
- Undertake training as requested to support safe and effective services for the Practice.
- Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-37.5