Senior Response Centre Operative

**Job title**: Senior Response Centre Operative Nights

**Salary**: £31,067.00 - £31,067.00 (pro rata)

**Hours**: 23.33 hrs

**Contract**: Permanent

**Location**: Assisted Living Leeds, Clarence Road LS10 1LZ - Office based

As a** Senior Response Centre Operative (night shift)**, you will thrive on being part of a team ensuring the alerts from the telecare equipment is answered and the appropriate action taken, working with the different teams in the service to support people to remain safe at home. You will be required to work from base at Assisted Living Leeds and will be required to work 9.30pm until 7.30am you will be required to work 2 nights on and 4 off over a 6 week rota.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions

**About you**

As a **Senior Response Centre Operative (nights)**, you will bring to the role:

- Ability to manage and supervise the response centre staff and the Tele Care installation and response technician on night shift.
- The ability to deal with stressful situations in a sensitive and appropriately way.
- Well-developed interpersonal and communication skills and the ability to work with a range of audiences.
- The ability to prioritise workload and conflicting demands.

**About the role**

Leeds City Council’s provision of telecare is called Leeds Tele Care Services, offering five packages each providing a range of sensors, alarms, and monitoring systems which can be tailored to meet the individual’s needs. Leeds Tele Care Services helps people live independently and safely in their own homes - while providing much-needed reassurance to family members, friends, and carers.

The service works closely with West Yorkshire Ambulance Service to support falls response service.

As our next** Senior Response Centre Operative (nights),**you will join a night team supporting tele care customers to remain safety at home and receiving the appropriate help when needed.

You will be shift leader during the night ensuring the service is covered.

The role is integral to our Tele Care team so that the safety of customers is paramount, and family/carers are kept informed of any situations which occur.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities.
- a range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

If you have any queries or would like an informal chat about the role please contact:
Jon Skirrow -Tele Care Operational Manager,

Jessica Dickinson, Tele care Deputy Operational Manager,

**We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Job description**

**Job Purpose**:
The Tele Care Response Centre facilitates emergency access to services and support for clients who are connected to the Council’s Tele Care Alarm Call Service. The range of clients to whom the service is provided includes elderly and vulnerable clients living in sheltered and supported housing; elderly and vulnerable clients living independently and YAS calls.

Emergency calls are accepted and the appropriately action is taken to resolve the emergency.

**Responsibilities**:

- To have knowledge of response centre call handling equipment.
- To manage and supervise the response centre staff and the Tele Care installation and response technician on night shift.
- To follow the procedure for disaster recovery and direct the response centre staff and the Tele Care installation and response technician to ensure continuity of the service.
- To manage the rota to ensure appropriate staffing levels are in place.
- To receive and action calls in a professional manner according to agreed targets and timescales.
- To accept and respond appropriately to emergency calls which are received at the response centre.
- To assess and determine appropriate courses of action which are required in response to different types