Customer Service Officer

19 hours ago


Oldbury, United Kingdom Concept Housing Association Full time

**Do you pride yourself on providing a great customer experience?**

We are looking for a **Customer Service Officer (CSO)** to join us to deliver an effective and efficient service to ensure a professional and responsive service to our customers and visitors.

Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, the Customer Service Officer will provide guidance, advice and where necessary signpost and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care.

**About You**

You will have:

- Previous experience in a customer facing role, delivering excellent customer service within a Housing Sector environment
- The ability to deal directly with customers and in a variety of situations, being sensitive to individual needs
- Effective communication skills, both written and verbal
- A positive attitude, and the ability to adjust to demanding workloads and service changes
- The ability to stay calm in difficult situations and influence positive outcomes with a focus on solutions
- Good IT skills and experience of the Microsoft suite of products
- The ability to manage multiple cases and follow through to successful completion

**What we can offer in return**:

- Company pension scheme
- Life assurance (four times salary)
- Private medical insurance
- Salary exchange for an electric car (dependent on eligibility)
- Other leave - bereavement leave, life events, emergency days, birthday (if it - falls on a weekday)
- Christmas office closedown days
- Employee reward portal
- Employee referral scheme
- Enhanced maternity / paternity pay
- Mileage allowance
- Employee assistance programme

**Inclusive Culture**:
At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.

We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.

Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.



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