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Information Systems Is Support Administrator
2 weeks ago
Our client is looking for an Information Systems (IS) Support Administrator to join their team. - That requires a dedicated member of the Information Systems Team to be present during its operation, or - A service that is to go into production or - A service where lack of availability affects more than one customer for an unacceptable period, or - A service that has been identified by the client as a specialist service (e.g., Examinations, Events, AGM ) As a temp with Office Angels you are entitled to amazing benefits including**:Holiday Pay*, discounts**at numerous high street retailers, **eye care vouchers** and so much more **Type of Role**: Temp **Role**: IS System Support Administrator **Pay Rate**:£17 - £20 per hour **Schedule: Hours/Days**: Monday-Friday 9-5:30 **Start Date**: ASAP **Main areas of responsibility** - Infrastructure support - End user support - AV/VC Support **Responsibilities**: **Infrastructure support** - Provide on-site support during examinations, training and events. - Perform daily operational tasks and carry out any appropriate follow up actions. - Carry out preventative maintenance of servers and systems, in line with the IS Change Management procedure where appropriate. - Maintain the IS knowledge base. - Liaise with external service providers as required to assist in resolving technical problems. - Log all calls to external service providers and keep records as required for effective contract management and service improvement. **End user support** - Provide day-to-day hands-on "help-desk" resolution of user IS problems and issues which affect any aspect of information systems: infrastructure hardware, software, and associated facilities. - 2 of 3 IS Support Administrator (Specialist Applications) (July 2021) - Maintain the user portal documentation. - Deliver user training for new and existing IT systems. - Escalate problems that are recurrent or require longer term or specialist attention so as to improve service quality and reliability. **AV & VC support** - Provide on-site support during examinations, training, and events. - Set up meeting rooms with IS and AV equipment; to include on each occasion examination sittings that require computers. - Maintain documentation on all systems and related activities. - Undertake such other duties appropriate to the level of the postholder's qualifications and experience as may be required by the RCR from time to time. **General** - Maintain and manage records in accordance with the clients data protection policy and guidance. - Maintain documentation on all activities carried out. - Undertake such duties appropriate to the level of the postholder's qualifications Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
