Customer Service Advisor

19 hours ago


Middlesbrough, United Kingdom THE HUMAN GROUP NORTH EAST LIMITED ta Hands On Consultancy Full time

We are looking for 2 Customer Service Advisors to support a busy helpdesk on a temporary basis at a local hospital, this is a great opportunity to work with a very friendly experienced team.

Working hours are as follow - 30 hours per week between the hours of 6.30am - 10.30pm Monday - Friday and 6.30am - 2.30pm Saturdays & Sundays. You must be flexible on this shift pattern to cover any overtime required.

**Purpose of the Role**:
**Key Accountabilities and Responsibilities**:

- Assigning response times to each service call and liaising with the appropriate Service Manager and end-users.
- Provide information relating to the Helpdesk on performance statistics to managers on request.
- Undertake client / customer satisfaction checks.
- Take ownership of issues raised by client / customer and maintain regular dialogue
- Inform Helpdesk Team Leader of potential problems identified, and alert others of actions as required
- Provide support for general administration duties for estates team
- Undertake any other reasonable duties as identified by the Helpdesk Team Leader.

If you are a friendly individual who loves to help people then this job is just for you.



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