Customer Support Coordinator
1 week ago
Established in 2005, we’re a leading, nationwide, utilities infrastructure organisation providing multi-utility:
1. metering and data services
2. network construction and ownership solutions
We partner with major energy suppliers and utilities constructors - delivering our services to the nation’s biggest brands and public sector bodies.
What's in it for you?
- You’ll receive a competitive salary from £22,100+, as well as the opportunity to receive a performance based bonus
- You can take 35 days holiday per year, including public holidays
- We offer hybrid working - so you can work 3 days from the office and 2 days from home
- You’ll be enrolled in our company pension scheme and receive matched pension contributions up to 3%
- We offer an employee benefits scheme - giving you significant discounts from high street brands and an employee assistance programme
- Full in-house induction training will be provided, plus support from experienced mentors
- As we’re a large organisation - there’s lots of opportunity to grow and progress your customer services career further
- This is a permanent role and you’ll be part of an innovative, stable organisation with strong financial backing and ambitious growth plans
- The service you’ll be providing will help our customers to measure and reduce their utilities usage - lowering their carbon footprint - and helping the nation achieve Net Zero
Key Responsibilities:
What it’s like to be one of our Customer Support Coordinators
It’s a cliché, but it really is a varied role and no two days are the same as you’re helping different customers, with different queries, each day.
You’ll:
- ensure all customer requirements are met to agreed standards and within agreed timeframes
- provide customers with regular reporting on progress, next steps and outcomes
- process new and existing contracts
- listen to and seek customer feedback - looking for ways to continuously improve our processes, procedures and service delivery
- represent and protect our strong Energy Assets brand name.
You’ll be part of a friendly, supportive and diverse team. There will be lots to learn, but your line manager will be on hand, with support and guidance, should you need it.
Vacancy Requirements:
What it takes to become one of our Customer Support Coordinators (CSC)
We’re looking for someone with previous experience in a fast-paced customer facing role. This could be from a similar office environment, or, it could be experience from retail, hospitality or wider industries.
You’ll be organised, with excellent time management skills and the ability to take a flexible approach to prioritising tasks and objectives.
You’ll be a people person, with excellent communication skills and a good working knowledge of Microsoft Excel, Word and Outlook.
**Salary**: £22,100.00 per year
Schedule:
- Monday to Friday
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