Outpatient Appointment Co-ordinator

3 days ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference?

The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will co-ordinate referrals and the placement of urgent new appointments over a range of specialities. It is a very busy and demanding area to work.

The role of Outpatient Booking Coordinator will ensure in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times.

You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.

Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.

This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30om from Pydar House in Truro.

Please note this position is not available to work from home

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.

To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.

Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively

To ensure all patients are communicated with efficiviey and efficiently

Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.

To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information

Ensuring patients are booked according to clinical urgency and RTT chronology.

Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.

Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.



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