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Service Coordinator

2 weeks ago


Basildon, United Kingdom Konica Minolta Full time

**Role: Service Coordinator**

**Location: Remote location, must be commutable to Manchester or Basildon to attend team meetings when required**

**Package: £23,000 - £25,000, plus a discretionary 10% bonus**

We are looking for experienced call handlers and organised call centre coordinators to join our newly formed team of Service Coordinators at Konica Minolta.

In this role you will be responsible for assisting in coordinating our service support teams workloads, ensuring that our customers maintenance and repairs are met with great customer service and a timely response

**Who we are**:
Here at Konica Minolta, we are leaders in the provision of managed print and document workflow solutions, enterprise content management and technology optimisation. As this landscape changes, we're adapting - join us on our journey to transform our digital software offerings

**What is it like working at Konica Minolta?**
- We are centred on embracing a #growthmindset, inspiring excellence and encouraging teams and leaders to bring their best each day.
- Be part of a company that has been certified by the Top Employers Institute for 6 years in a row
- Join Employee Network Groups to drive our wellbeing and diversity & inclusion initiatives
- We are a choice based working employer, work anywhere that will allow you to bring your best self to your role

**What we are looking for**:
To be successful in this position:

- Good geographical knowledge of the UK, experience of planning for nationwide field-based teams ideal.
- Strong customer service skills
- Excellent organisational skills and a pro-active mind-set
- Self-motivation, ability to work well as a small team
- Able to multi-task and work to agreed deadlines
- Excellent timekeeper and reliable
- Ability to plan and organise workloads effectively

**What do you get in return**:

- 26 days holiday, plus bank holidays, and the option to purchase more days if needed
- Training and support with our UK based training academy
- Access to some amazing learning tools, including a license with award winning learning content provider Cornerstone Anytime, as well as a range of courses - everything you need to help you develop your career pathway and meet your ambitions.
- Life assurance options
- A generous pension plan, invest your contributions to maximise your pension pot
- Discounts on activities, technology and restaurants
- An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
- Free eye test voucher
- An extra paid day off to dedicate to volunteer projects
- An extra paid day off to focus on your mental health

**Don't meet every single requirement?**

**Salary**: £23,650.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Paid volunteer time
- Private dental insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Service Coordinator (1138)