Complex Metering Specialist

**Complex Metering Specialist (37 hours per week, Permanent)**

**Location**:Hybrid working with Salvus House, Durham as a base**

**Salary: £24,838 - £31,047 plus a discretionary bonus potential of up to 8% of annual salary**

**Job Level: D**

**Reporting to: Metering Team Leader**

**We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.**

**ABOUT US**

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn **Water Retailer of the Year 2021 and again in 2023**. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

**WHAT’S IN IT FOR YOU?**

**Wealth**
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4 x salary Life assurance
- Free onsite parking

**Time off**
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering

**Wellbeing**
- Hybrid/Flexible working
- Healthcare cash back scheme
- Cycle to work scheme
- Christmas parties
- 24/7 Employee Assistance Programme
- Free flu shots

**Family Friendly**
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- We care about you as an employee and have a range of resources available to both you and your family

**THE ROLE IN A NUTSHELL**

We‘re looking for a Metering Reading Resolution Specialist who will be responsible for working on meter related validations, data match failures and the resolution of contractor skipped meter reads. You will be working as part of a busy and dynamic service delivery team, resolving meter related issues to minimise regulatory fines.

**WHAT WILL YOUR TYPICAL DAY LOOK LIKE?**
- Handling meter reads that come through multiple internal systems and ensuring they complete their journey to the external market within regulatory code
- Making outbound contact with the customer to obtain meter reads to fulfil reading schedules
- Investigating broken meter issues and making informed decisions based on the needs of the customer, Wave and the market
- Ensuring meter data is correctly maintained, to improve the ability to obtain future meter reads and assist with accurate billing

**WHAT DO WE NEED FROM YOU?**

With a customer service background, you will have a friendly and persuasive telephone manner, be competent in dealing with queries and possess strong communication skills.

**You will be able to**:

- Resolve metering validations and data integrity failures.
- Confidently liaise with customers, operations teams and contract providers.
- Monitor efficient system performance in the delivery of meter reads to the Billing system.
- Work effectively across multiple internal systems to ensure meter reads complete their journey to the external market within Regulatory code.
- Work closely with internal stakeholders and contractors to optimise meter reading scheduled routes.
- Make informed decisions on meter asset defects.
- Identify opportunities to offer customers value added services, utilising meter read data where appropriate.
- You will possess excellent organisational skills and be able to use your own initiative.

**You’ll also have a keen eye for detail and will be**:

- An excellent problem solver
- Commercially aware
- A team player
- Task focused
- Fully IT literate with experience of working on multiple IT systems
- Educated to GCSE standard or equivalent

**Please refer to the essential criteria in the **job description** as this is what you will be shortlisted against.**

**Wave is committed to making a positive difference to the environment and society in which it operates. If you