Meter Reading Contract Coordinator

**Meter Reading Contract Coordinator (37 hours per week, Permanent)**

**Location**:Hybrid working with Priory House, Durham as a base**

**Salary: £23,768 - £29,710 plus a discretionary bonus potential of up to 8% of annual salary**

**Job Level: D**

**Reporting to: Metering Operations Manager**

**We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.**

**ABOUT US**

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn **Water Retailer of the Year 2021**. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing, excellent career opportunities and some great benefits too. We expect great things from you and we give great things back.

**WHAT’S IN IT FOR YOU?**

**Wealth**
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4 x salary Life assurance
- Free onsite parking

**Time off**
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering

**Wellbeing**
- Hybrid/Flexible working
- Healthcare cash back scheme
- Cycle to work scheme
- Christmas parties
- 24/7 Employee Assistance Programme
- Free flu shots

**Family Friendly**
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Dog friendly offices
- We care about you as an employee and have a range of resources available to both you and your family

**THE ROLE IN A NUTSHELL**

The Metering Contractor Team are responsible for the delivery of national meter reading activities and the management of our reading contractors.

The team is looking for a Meter Reading Contract Coordinator to support the Metering Operations Manager and assist in the delivery of meter reading activities and associated services, inline with market code requirements, customer contractual requirements, and contractors agreed levels of service, while helping us to continue to develop our great and wonderful culture.

The role will suit you if you are highly organised, with great attention to detail, and have the ability to collate and analyse large sets of data.

**WHAT WILL YOUR TYPICAL DAY LOOK LIKE?**
- Building strong working relationships with our contract providers and working in a collaborative fashion to resolve issues.
- Instructing and monitoring contractors to deliver vital meter reading services and providing data in a clear and concise format.
- Scheduling, maintaining read frequency logs, H&S logs, supporting with transfers, arranging ad-hoc read requests, complaint handling, and quality management are a few of the activities you will be involved in.
- Following processes to carry out the above activities, and looking for improvements to ensure our services and data are accurate and meet the required standards.
- Demonstrating excellent customer service and communication skills, and a confident, persuasive telephone and written manner, via daily correspondence with contractors, customers, and internal or external stakeholders.
- Liaising with and developing effective working relationships with internal teams such as Metering Technical, Metering Transactional, Customer Experience, Onboarding, Systems, Billing and Wholesale/Settlements.
- Problem solving and taking ownership of issues from identification through to resolution, whilst continuously looking for improvements
- Collating, analysing, and interpreting complex data with a high level of accuracy.

**WHAT DO WE NEED FROM YOU?**

**You will be**:

- Highly organised, self-motivated, and task focused with excellent time management skills.
- A strong, enthusiastic team player, with a ‘can do’ attitude.
- Aware of monitoring tools, such as KPI’s.
- An effective communi