Associate, Payment Oversight and Execu

Requisition ID
- 35884
- Office Country
- United Kingdom
- Office City
- London
- Division
- Operations & Service Management
- Contract Type
- Regular
- Contract Length
- Posting End Date
- 29/07/2025

**Purpose of Job**

Day-to-day, the team(s) core responsibilities include the management of payee onboarding journey, as well as ensuring the timely funding and execution of the Bank’s payments in global markets. This involves managing a diverse range of products and ensuring the proper settlement of EBRD’s transactions.

The individual will also interact with other functions involved in end-to-end processes, including (but is not limited to) Risk, Office of General Counsel (OGC) and broader Corporate Services teams.

The individual will be expected to adopt a continuous improvement mindset, helping improve operational processes across the OSM function. In particular, they will be part of a broader SME group that is expected to document procedures and processes with a view to building out the longer term capability of the OSM function.

**Background**

The role interacts with a wide cross section of both internal departments and external parties to ensure the Bank’s transactions are settled in an accurate and timely manner ensuring risks are identified and mitigated through the product lifecycle as per the Bank’s risk appetite. They will also represent their Operations’ team in meetings as required.

**Accountabilities & Responsibilities**

Operational Performance:

- Execute complex operational processes across a range of activities in equivalent middle and back office support functions that facilitate payment oversight and execution activities
- Demonstrate personnel commitment to delivering outstanding operational performance by adhering to established operational metrics - timeliness, quality and customer satisfaction
- Responds to operational queries in a prompt and timely manner
- Communicate with relevant departments on projects (or related transactional activity) to ensure that the decision-makers are aware of the risks involved
- When required provide support and training to the team in the delivery of their tasks

Operational Standards, Risk, Control & Governance:

- Provide SME knowledge across EBRD Banking products with a view to building out a procedure/process library, acting as the ‘go to’ person for product and process related queries
- Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets
- Help drive the broader improvement of OSMs control environment by supporting the movement towards future state processes
- Ensure that new processes and practices are delivered in line with quality standards, applicable policies and relevant legislation. Where necessary, identifying shortfalls in standards and help lead any required remediation activity
- Responsible for developing best practice guidelines and, to the extent possible, driving a degree of standardisation across operational processes
- Train newly hired colleagues, provide on-the-job mentoring and supervise their work to ensure high standards of work practices and objectives are met
- Develop an expertise in products, processes and/or procedures and lead interdepartmental special projects aimed at the facilitation of cooperation, exchange of information and harmonisation of internal policies and procedures.
- Where necessary, deliver educational material across wider teams (within and outside of OSM)

Continuous Improvement:

- Be a ‘team player’ in a team/department responsible for creating a ‘best in class’ operational function
- Support the identification and implementation effort associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience - timeliness, quality, engagement etc.
- Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively)

Service Management & Third Party Management:

- In delivering day-to-day operational activity, conform to established service levels and standards
- Where necessary, work in a collaborative manner with other colleagues/teams involved in a hybrid service model

Stakeholder Management:

- Works collaboratively with colleagues to facilitate operational outcomes that adhere to established service levels
- Positively influences others to help deliver a sustainable operations function
- Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and, where necessary, conveying wider operational constraints
- Be an ambassador for OSM across other departments by delivering outstanding operational outcomes

**Knowledge, Skills, Experience & Qualifications**
- University educated, or equivalent work experience
- Appreciation of the impact of Payment Operations functions with other key departments
- Experience with SAP, Swift, BACS, Summit systems