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Operations Lead Associate

2 weeks ago


London, United Kingdom Payment Systems Regulator Full time

About the PSR

Every time anyone uses a cash machine, transfers money, uses contactless, or gets paid, they use a payment system.

Payment systems are always evolving and the PSR is here to make sure they work well for everyone.

In a fast-moving environment, we challenge the industry to adapt by supporting innovation and improving competition so that the UK benefits from world-leading payment systems.

We encourage collaboration to help solve problems and when we need to, we take difficult decisions and use our powers. We change our approach to get the best outcome for everyone.
- We’re a subsidiary of the FCA but are fully independent with our own Managing Director and Board. We’re funded by the payments industry and are directly accountable to parliament_._

Why join the PSR?

There are so many reasons why the PSR is a great place to work We have a great office, providing an excellent agile working environment, you will be joining a friendly team with an important role to play in the development of cutting-edge policy.

So, if you are motivated by making a difference to how we all make payments, then we are for you.

In addition, we offer a wide variety of training and learning opportunities as well as access to the FCA Academy which has a wealth of resource available to us.

We are committed to building and sustaining a diverse and inclusive workplace so that we can represent the fullest range of views and ideas. Our commitment includes disability, ethnicity, LGBT and gender identity through to mental health and social mobility issues.

As an inclusive employer, we support a hybrid and flexible approach to working so when you apply, do please indicate any requests for flexibility.

We’re delighted to offer an associate level opportunity in our policy team as we continue to grow and evolve to deliver our ambitious strategy.

As an Associate, you will be expected to:
- Contribute to the delivery of policy projects and analysis, independently and as part of a team. You'll also need to draft briefings to explain complex issues, often within tight timeframes- Work as part of multi-disciplinary project teams, building relationships with policy, economist, legal and communications colleagues, delivering high quality work- Liaise with a wide variety of stakeholders, including firms, government, other regulators, and consumer groups, to gather evidence, test policy options and explain our approach- Present policy recommendations to PSR leadership

Purpose of the role

This is an exciting new central role giving you sight of the breadth of work across the organisation and providing invaluable insights to our Executive and Board.

You will lead on risk management in the PSR, providing second line of defence (2LoD) challenge and assurance on risks captured across the PSR.

You will evolve and maintain risk management products and processes to ensure that they remain fit for purpose.

You will lead on risk-related communications and engagement across the organisation as well as risk reporting including to the Executive, Audit Committee and Board Risk Committee.

This role requires a significant amount of stakeholder engagement. You will be responsible for overseeing and reporting on open internal audit actions, liaising with the business and Internal Audit to ensure that actions are managed well.

This role also acts as deputy for the Operations manager and will have some direct line management responsibilities.

What will the role involve- Ensure that PSR risks are recorded, rated and managed consistently in a timely way, providing challenge and assurance across the organisation- Ownership of risk reporting at all levels of the organisation, evolving current reports and introducing new reports where gaps are identified- Ownership of risk-related content for our key corporate external publications on our Annual Plan and Annual Report and Accounts- Ownership or risk management processes and controls, ensuring that they remain fit for purpose- Ownership of the articulation of the control environment, including gap analysis to identify where controls are missing or could be strengthened- Ownership of corporate risk products, including the Risk Management Framework, Appetite, guidance and intranet content- Lead on the co-ordination with our Strategy division on monitoring, recording and reporting on external risks- Chairing of our regular organisational risk forum, bringing key contacts together across the organisation- Oversight and management of Internal Audit actions, including reporting and coaching action owners to complete on time- Managing the relationship between the PSR and FCA teams in Internal Audit and Risk and Compliance- Line management of Associates in the Operations Division- Deputy to the Operations Manager for key meetings and providing cover at times of absence

About you

Minimum- Direct experience of managing risk from both a First Line of Defence (1LoD) and Second Line of Defence (2LoD) acro