Peripatetic Customer Service Adviser

2 days ago

Blyth, United Kingdom Northumberland County Council Full time

Job Introduction **CUSTOMER SERVICE ADVISOR**Blyth Information Centre, 22.5 hours per week, Fixed Term until 30/09/2025**
**The Role**
- Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone’s life? If so, we want to hear from you

**Who we are**
- The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based in Morpeth and 6 information centres across the county in Berwick, Alnwick, Ashington, Blyth, Cramlington and Hexham. Our Customer Service Advisors work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.
- We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.
- We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more
- We have a full training programme to get you up to speed and continued development opportunities.
- We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
- Sociable working hours: 10:00am to 2.30pm Monday to Friday.

**Who are we looking for?**
- Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
- A good listener who can easily strike up a rapport with people and gain their trust.
- Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
- A good team player who works well with others.
- Someone who is flexible and happy to work in different locations throughout Northumberland.
- A DBS check is required for the role

**Location**
- Blyth Customer Information Centre, within the Library Building, Bridge Street, Blyth, NE24 1DJ

Why choose us? We have some outstanding benefits and perks to offer you, including: -26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) -Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.**Facebook**: NCC Jobs Group
**LinkedIn**: Northumberland County Council Jobs
Further information

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