Front of House Team Member

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

**Job role**:Front of House Team Member

**Hours**:Monday to Friday, 09:00 - 17:00 (35 hours per week)
- Happy to talk flexible working_

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

**Team**:Office Services - Front of House

**Location**:Manchester

**Benefits**: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

- Annual leave starting at 25 days
- Birthday privilege day and Christmas shutdown
- Holiday buy, sell and carryover scheme
- 2 charity volunteering or pro bono days
- Optional private medical insurance via BUPA
- Annual fitness allowance
- Flexible pension scheme
- ISA saving scheme and independent financial advice
- Electric or hybrid vehicle lease scheme
- Medicash
- EAP with access to counselling
- Enhanced family leave policies
- Access to 10 days fully subsidised emergency or back-up care per year
- Life assurance
- Group income protection
- Annual travel season ticket loan
- Hybrid working and dress for your day policy
- Bespoke training and development opportunities
- Financial contribution towards home working equipment

**Role overview**

**Introduction to the role**:
The role of the Front of House team member is to ensure the highest level of client care and personal service is provided to all employees, visitors and clients within Hill Dickinson

**Introduction to the team**:
The front of house team are the face of Hill Dickinson and offer impeccable client service to visitors and colleagues. You will be joining a team who have won awards for their hard work, commitment, friendliness and overall client service. Being part of the front of house team offers an opportunity to meet new people and to be a part of a team delivering successful meetings and events to our clients.

**Key responsibilities**:

- Receive and welcome visitors, liaising with Hill Dickinson hosts and offering hospitality as directed
- Answer and redirect all calls on switchboard (both internal and external) as per the Hill Dickinson Telephone Standard
- Maintain visitor log and issue visitor passes
- Coordinate meetings, conference calls, legal hearings, events, training sessions and arrange and deliver catering where required while demonstrating a keen attention to detail to all elements of service and presentation
- Carry out regular meeting rooms checks including the reception area to make sure that they are clean and tidy at all times to an impeccable standard
- Prepare and make drinks and serve food for clients and visitors.
- Maintain and keep clean the kitchen area, clean crockery, whilst also maintaining stock levels
- Adhere to strict uniform guidelines and present a professional image of the firm at all times whilst maintaining a friendly and helpful manner when dealing with clients, potential clients, stakeholders and colleagues
- Act as Fire Marshal for client facing areas
- Undertake any administrative duties which include but are not limited to the following;

 Invoicing and spreadsheets

 Stationery orders
- including supply of branded items and marketing packs for meeting rooms and reception areas

 Long term planning for functions

 Arranging payment of conference call invoices

 Regular updating of information in telephone directory lists and company directories within the telephone system and Hill Dickinson Intranet

 Maintenance of daily holiday lists
- Keep to the front of house service level agreement at all times to deliver the best possible client care.

**What are we looking for**:
**Important criteria**:

- Experience delivering high quality customer service/front of house experience in a similar environment
- Excellent communication and telephony skills.
- Well-practised organisational skills including the ability to prioritise
- Proficient listening skills.
- A degree of IT literacy and familiarity with systems typically used in a front of house environment
- Able to work well under pressure
- The ability to work as part of a team
- The ability to wor