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Call Handler- Part Time
2 weeks ago
Don’t think “Doctors Surgery”think “Super-Partnership”
**Two Positions Available**
**Hours**:
Part Time - 22.5 - 27.5 hours per week, between hours of 08.00-13:30 or 13:00-18.30 across 4/5 days per week, Monday - Friday
**Salary**:£10.20 per hour with further increase upon achieving role competencies
**What we can offer you**
- 5 weeks holiday pro rata PLUS bank holidays
- NHS pension scheme membership with a 14.38% employer contribution rate
- Employee Wellbeing initiatives
- Cycle to work scheme
- Monthly employee award
- Investment in developing your skills and progression opportunities, across the Partnership
- First consideration for other internal recruitment opportunities
**Living Well Partnership** is made up of 7 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 3 distinct teams a Patient Administration team, a Front Desk Administration team and our dedicated Call Handling Team.
The Call Handling Team are an essential form of contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well knowing how important they are.
**What we're looking for**
As a Call Handler you’ll be joining a busy, fast-paced team answering calls to our 40,000+ patients. You will be the facilitator and administrator of appointment booking, maintaining accurate patient records, and actioning daily tasks on our clinical systems; but most of all you’ll be the first person to make our patients’ experience a great one.
**Job Types**: Part-time, Permanent
Part-time hours: 22-27.5 per week
**Salary**: £10.20-£10.73 per hour
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- No weekends
Work Location: One location
