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Junior Customer Service Specialist

2 weeks ago

Leeds, United Kingdom AB CONSULTING GROUP LTD Full time

**Role Overview**

As a Junior Customer Service Specialist, you will be responsible for providing friendly and effective support to customers involved in our marketing campaigns. Whether interacting in person, over the phone, or digitally, your role will be to ensure a positive and helpful experience while upholding the reputation of our client brands.

**Key Responsibilities**
- Provide detailed information about products, services, and campaigns
- Record and update customer interactions accurately in CRM systems
- Resolve basic issues and escalate complex queries to the appropriate team
- Assist with onboarding new customers during marketing activations
- Support field and events teams with customer-facing activities
- Collect and relay customer feedback to improve service and campaign effectiveness

**What We’re Looking For**
- Strong communication and interpersonal skills
- A friendly, patient, and customer-focused attitude
- Ability to work under pressure and manage multiple tasks
- Attention to detail and basic problem-solving abilities
- Willingness to learn and grow in a fast-paced marketing environment

**What We Offer**
- Full training and ongoing support
- Career development opportunities in marketing, events, and leadership
- A collaborative and energetic work culture
- Regular team outings and incentives

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds LS1 (required)

Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025