Resident Liaison Officer

4 days ago


Grays, United Kingdom Wates Full time

**We have an opportunity for a Resident Liaison Officer **to join our Planned Maintenance team based in Thurrock

**The successful individual will** **liaise with tenants, maintenance staff and client representatives regarding repair works and needs whilst ensuring a safe and secure environment at all times.

**Key Accountabilities will include**:

- Give clear understanding of works to occur to the tenants and brief them on safety and security issues.
- Prepare (monthly/ weekly) reports and present to the management team, collate and produce KPI reports for Client and internal management groups.
- Maintain a complaints procedure and deal with disputes and damage claims.
- Report all defects to contract management and advise on any trends.
- Attend community events organised and hold surgeries with tenants.

This is great opportunity for a professional with good awareness of differing cultural needs of tenants and already has some experience gained in a similar role which includes the areas highlighted above.

Due to organising & participating in consultation events in regards to CSR commitments, evening and weekend working may be required.



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