Resident Liaison Officer

DescriptionCapital Programme Resident Liaison OfficerSalary: 33531 - 38052 per annumGrade: DContract Type: PermanentWorking Hours: Full Time Monday Friday - 37 Hours per WeekDo you enjoy working out on site Do you have the skills to effectively liaise with residentsThis is not the average desk jobAn excellent opportunity has become available within the Transforming Homes Team. We are now recruiting for a full time contract position of Resident Liaison Officer.Our customers are at the heart of everything we do and as our Resident Liaison Officer youll ensure our residents are regularly engaged with and consulted on works to be carried out to their properties and that it meets their satisfaction and our specification.Youll work closely with colleagues and contractors to ensure seamless and prompt delivery of building addition youll set up and attend public meetings with residents contractors and other colleagues to present investment proposals and maximise resident engagement. Youll also act on behalf of residents to ensure concerns complaints and enquiries raised are effectively investigated and addressed with outcomes communicated to those all involved.To be considered for this role youll have experience of working in a front-line customer focused and high volume area with a good understanding of housing management issues and building /refurbishment projects.Key Responsibilities include:The RLO will act as the primary point of contact for residents affected by damp mould and condensation issues ensuring effective communication resident support and efficient case progression.By strengthening resident engagement the role will improve trust reduce complaints and support compliance with Awaabs Law and the Housing Ombudsmans Damp and Mould Spotlight Report recommendations.This role will be the frontline contact and customer care role for Thurrocks revised damp and mould processes in line with Awaabs law.The RLO will serve as a single point of contact for residents during their reports of Damp & Mould and will:Coordinate appointments inspections and works access.Communicate clearly about what works are planned and timescales.Provide proactive support to vulnerable residents including referrals to welfare or tenancy management teams.Record and track resident feedback to improve service delivery.Ensure the service meets statutory timescales under Awaabs Law (10 days for response 7 days for remediation start).Assist the Project Team in proving necessary information and correspondence relating to Section 20 Consultations with leaseholdersAct as resident liaison officer for all aspects related to legal repairKey experience and skills required:Able to use initiative and work pro-actively.A good sense of judgement for example in determining priorities and which issues should be brought to the attention of senior management.Able to develop and maintain effective working relationships.Organised; to work to deadlines.Advanced written and oral communication skills and proficiency in ICT.To behave in accordance with our values.Commitment to the principles of agile working including the ability to work flexibly with regards to both hours of work and location including remote and home working as required.Ability to travel to the Civic Offices and our partnering contractor offices within the Borough.DBS: Basic DBS is required for this post.Closing Date:Closing Date (Redeployment Only) 4th December 2025Closing Date: Internal and External: 4th January 2026Interview Date:TBCIf you would like an informal chat about the position please feel free to email Joanna Bale onOur vision An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.Thurrock Council is committed to equal opportunities. As a Disability Confident Employer disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome.We serve a diverse community where people are different yet equal. Diversity underpins everything we do.To view the Job Profile and Person Specification please follow the link below:Download Job Profile (PDF Document)Required Experience:Unclear Seniority Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 33531 - 38052