Support Coordinator

We are on a mission to improve the world of work, technology and people, building products and services to help solve our customers’ people-related challenges now and in the future. We design software to make processes easier, create apps to foster engagement, support organisations to get better insights from their data and much more for over 1200 organisations across the UK and Ireland. Our?4-core?values Sustainability, Trust,?Collaboration?and Innovation have been the?drive to MHR’s success. This starts internally within our business by putting our colleagues and customers at the?forefront?of everything we do Be part of our mission, join MHR and help shape the world of work. Other than the information you can find on the internet, PMO (Project Management Office) isn't your standard department that "crunches" numbers for projects, we are the driving force for change within Projects for MHR due to our supportive culture enablingour team to challenge existing processes. Within PMO, we are not a department where your manager has all the responsibility for changes as, in fact, we are the opposite. We provide our colleagues with the platform to solve and lead change initiatives to helpdevelop their skills for their future career aspirations. In addition to this, no one's hard work is never unnoticed as we ensure that hard work is recognised through our weekly recognition scheme. What are we looking for? The PMO Support Coordinator will have day-to-day responsibility for the scheduling of resources across customer projects and will keep the resource planning tool up to date, real-time, with all resource bookings. You will manage and find solutions for resourcerequests based on skills, availability, and project priorities - Due to our strong culture of positive change, we are searching for someone who is not afraid to change the status quo. If you think that we can work more effectively in a different way, then we want to hear your ideas. - You will be given the opportunity to be involved in the continuous improvement initiatives where you'll plan, lead and deliver within specified timeframes. In addition to this, you will work with colleagues to manage the team mailbox/case queue in a timelymanner - As this is a stakeholder management role you will ensure external Customers and internal resources are notified of any actions with documentation provided. - Liaise closely with internal and external stakeholders to fully understand resource requirements considering priority, timescales, and impact, and using this information to make informed decisions on conflicting resource bookings. - Clearly communicate progress, issues, and risks to the appropriate stakeholders, escalating where necessary to the Head of PMO. - In our culture, we support one another daily (if not hourly) because, let's face it, we don't have all the answers Therefore, a strong team player who is a clear communicator is an absolute must in PMO. - We are not a culture of "we tell you what to do daily" or micromanagement, in fact we are the opposite as we have strong trust within PMO to allow our colleagues to manage their own diaries to get the job done. Therefore, we are looking for someone whois a self-starter with strong organisational skills. **Skills**: - Proven administrator or coordinator role - Demonstrated capability for problem-solving, decision making, sound judgment, assertiveness - Proven experience of working in an environment with resources possessing different skill sets What you’ll get in return: With a great working environment and amazing colleagues, we’ll support you professionally and personally through our learning and wellbeing programmes. In addition, we offer: - Competitive salaries - Option to buy additional holiday days - Voluntary benefits scheme, ranging from private medical insurance to dental schemes - Access to over 60 internal training courses, plus the ability to study for professional qualifications - Coaching and mentoring programmes - Discounted gym memberships - Access to a GP 24/7, via SmartHealth - Discounts and cash back on leisure, travel, technology, fashion and food - Employee recognition programme - Social events, including running clubs, 5-a-side football teams and more - Subsidised restaurants across all sites, with a choice of fresh meals from our chefs each day