Monitoring Centre Operator

5 days ago

Oldham, United Kingdom PARFAS Integrated Security & Risk Management Full time

**JOB TITLE**:Monitoring Centre Operator (CCTV & Alarm)
**DIRECTLY RESPONSIBLE TO**:Monitoring Station Shift Supervisor

**DEPARTMENT**: Monitoring Station

**HOURS**:4 on/4 off Night Shift 1800-0600 (including weekends/bank holidays etc.)

**VACANCY DETAILS**:We are currently looking for 2 individuals to join our established Monitoring Centre Team at PARFAS.

You must be committed to punctuality and honesty as well as respectful of all clients and colleagues. The ability to work independently and within a Team Environment is highly desirable.

While experience in a similar role, an SIA CCTV License and experience using Sentinel monitoring software would be beneficial, they are not essential as full training will be given.

**Main Duties**:

- Responding appropriately to CCTV, Intruder, Fire and Personal Attack alarms to ensure that client security is not comprised
- Liaising directly with the client base as well as emergency services and other agencies when required
- Accurately recording events and actions in relation to Incident and Fault reporting in preparation to be sent to the customer/police
- All of these duties are to be undertaken in accordance with the Company Employee Handbook, policies and procedures and the requirements of Client Service Level Agreements

**Person Specification**:

- Ability to work as part of a team
- Computer Literate (Word, Outlook, Excel etc.)
- Excellent communication skills
- Excellent telephone manner and customer service skills
- Must have a 5-year checkable work history

**Job Types**: Full-time, Permanent

**Salary**:
The base salary is £21,000.00 p.a. however, a bonus scheme relating to team results and performance is currently in place. Further details will be given at interview

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 12 hour shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have experience with Sentinel monitoring software? If not, do you have experience with any other Monitoring Platform (Immix, Video Central, IVMSS etc?)

**Experience**:

- CCTV or Alarm Monitoring: 1 year (preferred)
- Customer Service: 1 year (preferred)

Licence/Certification:

- SIA CCTV License (preferred)

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