Female Client Services Administrator

2 weeks ago


Coventry, United Kingdom Coventry Rape and Sexual Abuse Centre (CRASAC) Full time

CRASAC is an award-winning charity that helps people who have been impacted by sexual violence and abuse, to survive and thrive.

We are seeking a conscientious and skilled Client Services Administrator who would like to work with a group of passionate and proactive women who are committed to addressing the trauma and injustice of sexual abuse and exploitation by making a difference, standing up to what is wrong, and driving systemic change. We work hard so our clients know they have somewhere that gives them a voice, a place where they are heard, believed, safe and accepted.

As a first point of contact, the Client Services Administrator will need to possess excellent communication skills. The image of the organisation and its services relies heavily on the ability of the role to communicate effectively and sympathetically with a diverse range of people including clients, professionals, and staff.

The Client Services Administrator will need strong ICT skills and be competent in the use of most Microsoft Office including Outlook, Word, and Excel and Adobe. A working knowledge of PowerPoint and Publisher would also be beneficial. Knowledge and experience of databases is also essential.

**Key Responsibilities**:

- Manage service inboxes.
- Process referrals and enter on the client database (LUNA).
- Talk to clients and onboard them onto our services (must have experience in client work and delivering great customer service
- Maintain assessment waiting list.
- Manage assessment and session bookings.
- Respond to client service enquiries, triage enquiries before passing them to the appropriate person/team
- Follow-up and monitor professional documents.
- Manage paper based and electronic filing systems.
- Monitor the online Booking System.

37 days of Annual leave (pro-rate) including Bank Holidays. EAP Scheme, and Company Pension.

**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week

**Salary**: £21,269.00-£22,571.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location



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