Internal Administrator and Marketing Support
20 hours ago
**About you**
You are an analytical person with meticulous attention to detail. You already have a marketing, administrative or personal assistant background, and are looking to utilize the skills you already have. You’re excellent at working in a team and are willing to be part of creating a positive business culture including attending team socials (virtual and face to face), but you’re also able to focus for long periods of time on a given project or task without contact from others.
**About The Company**
Stryde is a rapidly growing accountancy firm that started in Newcastle Upon Tyne. It works closely with small fast growing SME businesses and franchise brands. The team works remotely with staff based around the world, offering an extremely flexible working environment, although the majority of staff are based in the North East of England so they can take part in social events and training easier.
About the Role
This is an extremely varied administrative role supporting the acquisition of new business, the company brand and the onboarding of new clients.
The role will fluctuate between periods where the business is driving growth and periods where there is more onboarding, so at times the role will focus more on one side (e.g. administrative) than the other (e.g. marketing).
This role will work closely with the CEO and may change or evolve as the business continues to grow.
N.B. The list of duties below are examples of duties, they are likely to evolve and change over time depending on business requirements.
Administrative duties include:
- To support the onboarding of all new clients including completing all administrative tasks relating to onboarding new clients. This includes, but is not limited to, anti-money laundering checks, invoicing, billing, allocating relevant internal contacts to clients, providing portal access and gaining authority to act on behalf of clients.
- To train clients on using the client portal
- To ensure accurate complete data integrity across all systems
- To ensure any data transferred to and from the client is GDPR compliant.
- To complete professional clearance requests
- To support clients through signing up for tax insurances.
- To set up new software for clients including any relevant settings or chart of accounts structures
- To train new customers on software to help clients have good financial habits
- To manage tasks relating to customer exit process including keeping all records up to date
- Undergo training and CPD on internal financial software as a minimum requirement to deliver good customer service to clients
Marketing duties include:
- Responsible for branding of all customer facing documents
- Support in the development of a brand strategy
- Managing and refining the organisations social media presence
- Coordinate the writing of blogs
- To manage the companies website and ensure all links / content is up to date
- To manage SEO for the company website
- To complete ‘qualification calls’ for new prospects during busy periods to support sales.
- Conducting qualification calls with inbound leads and book meetings for the sales team.
**Salary**: £19,000.00-£24,000.00 per year
**Benefits**:
- Additional leave
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
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